1、Word ListLaundry 洗衣Mini-bar/Refrigerator 冰箱Ice 冰块Cocacola 可乐Mineral water 矿泉水Cigarette 香烟Sugar 方糖Cold water 凉开水Hanger 衣架Electric Kettle 电水壶Glass 水杯Cup 瓷茶杯Telephone Book 电话本Hair Drier 电热吹风机Washed 水洗Damage 毁坏，损坏Compensate 赔偿，补偿Dry Cleaned 干洗Pressed/Iron 熨烫Slipper 拖鞋Soap 香皂Newspaper 报纸Toilet Paper 卫生纸T
2、owel 毛巾Bath Towel 浴巾Floor Towel 地巾Small Towel 方巾Tea 茶叶Beverage 饮料Telephone 电话TV controller 遥控器Hanger 衣架ID=Identification 身份证Bothroom 卫生间Shower 沐浴Coffce 咖啡PhraseGood morning/afternoon/evening早上好/ 下午/ 晚上Have a nice day.(time trip)祝您过得愉快Im sorry.很抱歉Excuse me 对不起Thats all right 没关系Please follow me 请跟我来T
3、hank you 谢谢Just a moment 请稍等Right away 马上Turn-down service 夜床服务Dry towel 干毛巾Make bed 整理床铺Room number 房号Quick service 特快洗衣Im not really sure.我不能肯定Im sorry to trouble you.对不起，麻烦您了Useful Expressions1.Housekeeping, May I come in?客房服务员，可以进来吗？2.Do you need bellman?您需要行李员吗？3.May I clean the room now?现在我可以打
4、扫房间吗？4.Whats your room number, please?请问您的房号？5.Could you bring me some more towels,plesae?你能不能再给我拿几条毛巾来吗？6.The air conditioner doesnt work.空调机坏了。7.Would you please give me some envelopse and writing paper?请给我一些信纸信封，好吗？8.Ill bring them to your room at once.我马上给您送来。9.Internet access press 8 and 163.上网
5、号码先拨 8，再加 163。10.Theres something wrong with the toilet.抽水马桶出毛病了。11.Have you checked your room?您检查过您的房间吗？12.Ill show you the way myself.我亲自带您去。13.Have you got any laundry?您需要洗衣服务吗？总台收银的：Useful Expressions1、Would you like to check out?2、Sorry to have kept you waiting, This is your bill please.3、Can I
6、 have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your luggage.9、How would you like to pay in cash
7、 or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?15、Todays exchange rate is 8.19 yuan RMB fo
8、r one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half o
9、f the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationACashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now?C: Certainly. Mr Bell, please wait
10、a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?G: Yes, but I paid cash for is also I havent used any services.C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.G: OK.C: Thank you, sir. Would y
11、ou like to pay in cash or by credit card?G: Credit card. Here you are!C: Thank you. Could you sign here, please?G: Fine.C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im checking out today. But my flight doesnt lea
12、ve at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon?C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00.G: Never mind, then. Can I just leave my lugga
13、ge somewhere until 4:00 p.m?C: Certainly, sir. If you speak to the bellman, hell take care of it.G: Thank you.C: Its my pleasure.行李员岗位英语口语Useful Expressions1、Excuse me. Which one is your bag?2、Is this bag yours?3、Ive come for your luggage.4、I hope you will dropin again!5、This is your claim tag.6、May
14、 I help you with your luggage?7、What else can I do for you?8、Gould you sigh here?9、Breakfast is on the first floor, from 7:00am to 9:00am.10、Is your luggage will be here shortly?11、How long will you leave the luggage here?12、Let me take it please!13、May I have your tag, please?14、Whats your room num
15、ber?15、 Toilet is turn left.16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same.18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.ConversationABellman: Good afternoon. Madam. Welcome to our hotel.Guest: Good afterno
16、on.B: May I help you with your luggage, madam?G: Yes, please!B: Please Just a moment, Ill get a luggage cart. madam.Thank you for waiting. Ill show you to the front desk. This way, please.G: Thank you!B: Youre welcome.BBellman: Madam. May I have your room card, please?Guest: Yes. Here you are.B: Tha
17、nk you. your room is on the 10th floor. This way please(take a elevator ).Your room is here, after you (go into the room).G: Thank you very much.B: Not at all. Where would you like me to put your luggage.G: Anywhere. If you like.B: Please check it. Is it the right number of your luggage?G: Oh, Yes,
18、Its very correct. Theres something for you.B: Its very kind of you. But we cant accept tips. Thank you all the same. Please enjoy your stay, Good-bye.G: Good-bye.酒店商务中心英语口语：Useful Expressions1、I want to send a fax.2、Ill send this fax at once.3、Sorry, sir. The line is busy.4、I tried a lot of time, bu
19、t its also busy.5、Its my mistake.6、Im sorry to bring you so much trouble.7、All done, sir. Here you are.8、Let me count, its 15.5 yuan in all.9、Could you tell me how do you count this amount.10、The regulation of charge in business center is on this board.11、May I use the Internet.12、Let me dial-up. Pl
20、ease sit down and you can use it already.13、Can I typed of my E-mail.14、How many copies do you need?15、Id like to copy this two pieces of paper, whats the cost?16、The Internet charge in 30 minutes is 10 yuan.17、The copy each piece of paper for A4 size is 1yuan.18、To enlarge or lessen one piece of pa
21、per costs as much as two pieces of paper.19、To copy the papers both sides costs as much as two pieces of paper.20、Ill call the airline to see if there are tickets for you.ConversationASend a faxClerk: Good morning. sir. Can I help you?.Guest: Good morning. I want to send a fax.C: Where to, sir?G: To
22、 Japan, here is the fax number, its (81)315769C: Please sit down and wait a moment, sir. I will send this fax at once.G: OK, Thank you.C: Sorry, sir. The line is busy. I tried it again at a lot of time, but its also busy, is your fax number correct.G: Let me see, oh, its my mistake. The right number
23、 is(813)3155769. Im sorry to bring you so much trouble.C: It doesnt matter. All done, sir. Here you are.G: How much does this two page cost?C: Let me count, its 15.5 yuan in all. How would you like to make the payment, sir?G: Id like to pay in cash, but could you tell me how do you count this amount
24、.C: The regulation of charge in business center is on this board.G: Let me see, I know. Here is the money.C: Here is your change.G: Thank you very much. Good bye.C: My pleasure. Good bye.BUse internet type and copyClerk: Good afternoon, sir, Can I help you?Guest: Good afternoon. May I use the Intern
25、et.C: Certainly,sir. Let me dial-up. Please sit down and you can use it already.G: Thank you. Can I typed of my E-mail.C:Sure.G: Id like to copy this two pieces of paper.C: OK. How many copies do you need?G: One each.C: All right. Just a moment, please, sir. Here you are.G: Thank you. How much does
26、it cost?C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir?G: Id like to pay in my room bill now.C: Certainly. Could you sign here, sir?G
27、: OK. Thank you very much. Good bye.C: My pleasure. Bye.酒店总机英语口Useful Expressions1、Sorry, he has moved to another roo.2、Please press “8“ first and when you hear the dial tone, press the number you want.3、Sorry, I cant hear you. Could you please speak a little louder?4、Sorry, I cant follow you. Could
28、 you speak slowly?5、Sorry, there is a trunk call for you, please hang up your receiver.6、There is a cross line, please dial again.7、The line is busy, please call again after a while.8、Ill transfer your call to Information desk, you should check the room number first.9、May I read back the message to
29、see if its correct, please?10、Just wait a moment and Ill connect you.11、Would you please tell me the spelling of your name?12、They arent answering.13、Im sorry, theres no reply from the room 1111.14、Under the 10th floors, please press “0“ first and the room number.15、May I know your room number, plea
30、se?16、If you have any questions, please call me.17、Will you please think it over once more?18、Dont worry. Ill wake-up you on time tomorrow morning.19、Sorry, the receiver in his room is not on the right place.20、Would you like to leave a message?ConversationAOperator: Yuhuan Grand Hotel. May I help y
31、ou?Guest: Yes. May I speak to Mr John? His room number is 1111.O: Ill put you through, madamsorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?G: Could you try again?O: Certainly, madam. Just a moment, pleaseThank you for waiting. Im afraid there is
32、 still no reply.G: I see. Id like to leave a message. Can you help me?O: Certainly, madam. Go ahead, please.G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I cant to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.O: Your n
33、ame is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?G: Yes, thats right. Thank you! Good-bye!O: Youre welcome. Good-bye!BOperator: Operator. May I help you?Guest: Yes. Can you tell me how to make the IDD call?O: Certainly, sir. Please press “8“ first and the
34、n the country code and area code, then the number you want.G: I see. And how to make the room-to-room call?O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the fi
35、nal number.G: I see. Thank you! Could you give me a wake-up call tomorrow morning?O:Certainly, sir. At what time?G: Whats the Breakfast time?O: Oh, its 7:00-9:00 a.m at the banquet hall on the ground floor.G: OK, please call me at 7:30 a.m.O: OK, room 1111, call at 7:30 a.m. Am I correct?G: Yes. Tha
36、nk you. Good-bye!O: Not at all. Good-bye!酒店总机英语口语Useful Expressions1、Sorry, he has moved to another roo.2、Please press “8“ first and when you hear the dial tone, press the number you want.3、Sorry, I cant hear you. Could you please speak a little louder?4、Sorry, I cant follow you. Could you speak slo
37、wly?5、Sorry, there is a trunk call for you, please hang up your receiver.6、There is a cross line, please dial again.7、The line is busy, please call again after a while.8、Ill transfer your call to Information desk, you should check the room number first.9、May I read back the message to see if its cor
38、rect, please?10、Just wait a moment and Ill connect you.11、Would you please tell me the spelling of your name?12、They arent answering.13、Im sorry, theres no reply from the room 1111.14、Under the 10th floors, please press “0“ first and the room number.15、May I know your room number, please?16、If you h
39、ave any questions, please call me.17、Will you please think it over once more?18、Dont worry. Ill wake-up you on time tomorrow morning.19、Sorry, the receiver in his room is not on the right place.20、Would you like to leave a message?ConversationAOperator: Yuhuan Grand Hotel. May I help you?Guest: Yes.
40、 May I speak to Mr John? His room number is 1111.O: Ill put you through, madamsorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?G: Could you try again?O: Certainly, madam. Just a moment, pleaseThank you for waiting. Im afraid there is still no repl
41、y.G: I see. Id like to leave a message. Can you help me?O: Certainly, madam. Go ahead, please.G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I cant to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.O: Your name is Herry a
42、nd tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?G: Yes, thats right. Thank you! Good-bye!O: Youre welcome. Good-bye!BOperator: Operator. May I help you?Guest: Yes. Can you tell me how to make the IDD call?O: Certainly, sir. Please press “8“ first and then the country
43、code and area code, then the number you want.G: I see. And how to make the room-to-room call?O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.G:
44、I see. Thank you! Could you give me a wake-up call tomorrow morning?O:Certainly, sir. At what time?G: Whats the Breakfast time?O: Oh, its 7:00-9:00 a.m at the banquet hall on the ground floor.G: OK, please call me at 7:30 a.m.O: OK, room 1111, call at 7:30 a.m. Am I correct?G: Yes. Thank you. Good-b
45、ye!O: Not at all. Good-bye!西餐厅英语口语一、沙司 Sauce冷沙司和冷调味品：马乃司沙司 Mayonnaise Sauce千岛汁 Thousand Islands Dressing醋油汁 Oil Vinegar芥末沙司 Mustard Sauce法式汁 French Dressing奶酪汁 Cheese Dressing热沙司：布朗沙司 Brown Sauce苹果沙司 Apple Sauce咖喱沙司 Curry Sauce奶油沙司 Cream Sauce番茄沙司 Tomato Sauce黄油沙司 Butter Sauce二、菜肴生熟程度一成熟 Rare-R三成熟 M
46、edium Rare-MR五成熟 Medium-M八成熟 Medium well-MW全熟 Well-down W三、早餐1、大陆式早餐 Continental Breakfast2、美式早餐 American Breakfast果汁类：橙汁 Orange Juice菠萝汁 Pineapple Juice番茄汁 Tomato Juice柠檬汁 Lemon Juice西柚汁 Grape fruit Juice谷物类食品：燕麦片 Oatmeal玉米片 Cornflakes糖 浆 Syrup蜂 蜜 Honey蛋类：煎 蛋 Fried Egg单面煎 Sunny-side up双面煎 Over Easy双面煎老蛋 Over Hard煮蛋 Boiled Egg 嫩 2-3 老 5-7炒蛋 Scrambled Egg水波蛋 Poached Egg蛋卷 Omelet清蛋卷 Plain omelet洋葱蛋卷 Onion omelet番茄蛋卷 Tomato omelet 火腿蛋卷 Ham omelet肉类：火腿 Ham香肠 Sausage烟肉 Bacon面包：烤面包 Toast面包卷 Roll半角包 Croissant黄 油 Butter果 酱 Jam苹果酱 Apple Jam橘子酱 Marmalade Jam饮料类：咖啡 coffee红茶 Black Tea牛奶 Milk椰子 Coco正 餐
