1、12017 全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.问：向客人询问他们是否在你的餐馆预定了房间 。A: Good evening. Do you have a reservation?答：晚上好。你有预定吗？2. Q: How do you check upon the guests name of the reservation? 问：你如何检查客人的预定名称？A: Good evening. Und
2、er whose name was your reservation made?答：请问您的预定是在谁的名字下？3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.问：客人需要一张 4 人的桌子，他们想在安静的地方用餐。A: Very well. This way please. Heres a window table for four overlooking the lake. Its very nice and quiet here.答：好的，这边请，这有一张可以俯瞰湖面的靠窗子
3、的桌子，这里非常安静。4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?问：你能给旅馆里的大人和孩子解释一下用早餐的条件吗？A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and its free of charge for children under 6.答：好的，我们提供的早餐是每个成人 128 元，6 岁一下的儿童免费。25. Q: The guests would love t
4、o try some Chinese food, and they ask for your advice on where to have a dinner party.问：客人想尝试一下中国食物。他们问你的意见，可以去哪里用餐呢？A: The Rose Restaurant of our hotel serves very good Chinese food. Its on the 2nd Floor.答：我们饭店的玫瑰餐厅供应很好的中国菜，在 2 楼。6. Q: Inform the guest that the restaurant is fully booked this eveni
5、ng, and suggest that he book a table the same time tomorrow evening.问：告知客人今晚餐厅已经订满了，建议他们预定一张明天晚上同一时间的桌子。A: Im sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.答：很抱歉，今晚我们餐厅已经订满了，明天怎么样？明天晚上我们还有很好的位子。7. Q: Ask the guests their pr
6、eference for the egg dishes.问：询问客人对鸡蛋盘的偏好。A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?答：你喜欢怎么做的鸡蛋，炒蛋，煎蛋或鸡蛋卷？8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.问：询问客人对食物的偏好，包括中国菜、西餐、日本菜或韩国菜。A:Which style of cuisine would you prefer? We
7、serve Chinese, Western, Japanese and Korean food here.答：您喜欢那种菜式？我们这里供应中国菜、西餐、日本菜和韩国菜。9. Q: How do you offer to take order for the guests in the evening?3问：你们在晚上如何为客人点菜？A: Good evening. May I take your order now? / Are you ready to order now?答：晚上好，你准好点菜了吗？10. Q: How do you ask the guest to check his
8、bill?问：你如何让客人核对他的账单？A: Heres your bill. Please check it. The fruit combination is on the house.答：这是您的账单。请检查一下。水果盘是免费的。11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?问：到客人桌询问对你的服务是否满意。通知客人最后一道菜是甜点吗？A: Is everything to your satisfactio
9、n? All the dishes have been served as the menu goes, except for the dessert to follow.答：请问您对一切都还满意吗？除了菜单上的甜点外，所有的菜都在菜单上了。12. Q: Ask the guest his preference for fruit juice.问：询问客人他们喜欢那种水果汁。A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.答：您喜欢那种果汁？我
10、们有葡萄汁、猕猴桃汁和橙汁？13. Q: Ask the guests choice of wine.问：询问客人选择葡萄酒。A: Would you like a bottle of red wine to go with your Sirloin Steak?答：你想要一瓶红葡萄酒来配你的沙朗牛排？14. Q: What do you say when serving the guests their dessert?4问：当你为客人准备甜点时，你会再怎么说？A: Here is your dessert. Please enjoy.答：这是你的甜点。请品尝。15. Q: Ask the
11、guest how he would like his steak prepared.问：问问客人他要的牛排是怎样做的？A: How would you like your steak done? Rare, Medium or Well-done?答：你想要的牛排怎么做？生点、半熟还是全熟？16. Q: What is the duty of a Food and Beverage Manager?问：餐饮经理的职责是什么？A: A Food and Beverage Manager is in charge and directs the work of the Department.答：
12、餐饮部经理负责管理和指导本部门的工作。17. Q: Tell the guests the general sequence of a Chinese dinner.问：告诉客人中餐的一般顺序。A: Chinese dinner usually starts with cold dishes and ends with a soup.答：中餐通常以冷盘开始，最后以汤结束。18. Q: What do you recommend if the guest orders a fresh white water fish?问：如果客人点的是新鲜的白水鱼，你有什么建议？A: May I suggest
13、 steaming the fish to retain its freshness?答：我建议蒸鱼来保持新鲜度。19. Q: How do you ask about the guests preference for buffet or a la carte service? 问：你如何询问客人对自助餐或点菜服务的偏好？A: How would you like your dinner served? A buffet or an a la carte service?5答：请问您的晚餐是自助餐还是点菜？20. Q: How do you ask about the guests pref
14、erence for salad? 问：你如何询问客人对沙拉的偏好？A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.答：您喜欢那种沙拉？我们有火腿沙拉，对虾沙拉和新鲜蔬菜沙拉。21. Q: How do you respond to a guests compliments to your service?问：你是如何回应客人对你服务的赞美？A: Thank you for your compliments. Its our greatest pl
15、easure to be of service.答：谢谢你的赞美，能为您服务使我们最大的荣幸。22. Q: Tell the guest where to pay his bill.问：告诉客人在哪结账。A: You may pay the bill at the cashiers desk. This way please.答：您可以在收银台结账，这边请。23. Q: Ask the guest what vegetable hed like to have with his chicken.问：询问客人想用那种蔬菜去配他的烤鸡。A: What vegetable would you lik
16、e to go with your Roast Chicken?答：您喜欢那种蔬菜来搭配您的烤鸡呢？24. Q: What do you say in seeing off the guests?问：送别客人你说些什么？A: Im glad you enjoyed. Thank you for coming! Good-bye.答：我很高兴您的喜欢，谢谢你的光临，再见。625. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.问：详细的告诉客人什么是羊肉意大利面。A: “Spaghetti with Lam
17、b” is actually lamb cooked with herbs and served with spaghetti.答：羊肉意大利面实际上是羊肉，佐以香草，与意大利面一起食用。26. Q: As a hostess, whats the first thing you need to find out when the guest arrives?问：作为迎宾女招待，客人到达时，你首先需要了解的什么？A: I have to find out whether the guest has a reservation or not.答：我得检查一下客人是否有预定。27. Q: What
18、 will a bartender tell the guests about Margarita?问：酒保告诉客人什么是玛格丽特酒？A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.答：玛格丽特是一种流行的鸡尾酒混合了龙舌兰酒、无糖葡萄酒和柠檬三部分。28. Q: What would you say if the guest wants to know the business hours of your restaura
19、nt?问：如果客人想知道你餐厅的营业时间，你会怎么说？A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.答：我们每天从早上 6:30 到晚上 10 点提供餐厅服务。29. Q: What information do you give when introducing your restaurant to the guest? 问：当你向客人介绍你的餐厅时，你会提供什么信息？A: I would tell the guest about the style, the specialties, the
20、popular dishes, the business hours of the restaurant.答：我会告诉客人关于餐厅的风格，特色菜，流行菜和营业时间。730. Q: What would you say when you want to recommend something to the guest?问：如果你想给客人推荐一些东西，你会怎么说？A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss
21、?答：夫人,我可以推荐这一件吗？/先生，我建议您试试这个，好吗？/ 小姐，你想看看这个吗？31. Q: After you have finished taking order for the guests, what would you say?问：你为客人点菜后，你会怎么说？A: Thank you. Please wait a minute. Well be back with your order soon.答：谢谢，请稍等，我们很快为您上菜。32. Q: If the guest wants to try some dishes that are typical local spec
22、ialty of Suzhou, but he has no idea what to order, what would you recommend to him?问：如果客人想尝尝苏州特有的特色菜，但他不知道该点什么菜，你会推荐给他什么？A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.答：我会推荐松鼠桂鱼、快煮白虾和热油炒鳝丝。33.Q: What would you say t
23、o the guest when you are recommending your house specialty？问：当你推荐你的招牌菜时，你会对客人怎么说？A: Would you like to try our house specialty? Its very popular among our guests.答：你想尝尝我们的招牌菜吗？它在我们客人中很受欢迎。34. Q: How do you respond to a guests complaint about the dish being too salty?问：你对客人抱怨菜太咸是有何反应？8A: I will apolog
24、ize and say: “Let me organize another dish for you”.答：我会道歉，说：“让我为你安排另一道菜。 ”35. Q: If the guest tells you that his wife is a vegetarian, what would you say?问：如果客人告诉你他的妻子是素食主义者，你会怎么说？A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.
25、答：我们餐厅供应美味的素食。事实上豆腐在客人中很受欢迎。36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?问：如果客人想知道他是否可以在酒吧吸烟，你会怎么说？A: I will say “Im sorry. But smoking is not allowed anywhere inside the bar.”答：我会说：“对不起，酒吧内不准吸烟。 ”37. Q: What would you ask when the guest orders whisky?问：客人点
26、威士忌时你会问什么？A: I will ask “Do you want it straight up or on the rocks?”答：我会问“是 现在打开还是先放着” 。38. Q: What is the duty of an Executive Chef?问：行政主厨的职责是什么？A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.答：行政主厨决定菜单上的项目，协调食物和饮料的制作。39. Q: What wi
27、ll you do when the guest tells you that theres a miscalculation in the bill?问：当客人告诉你账单上有错误时，你会怎么做？9A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashiers desk to correct it. 答：我会仔细的和客人核对一下。如果有错误，我会道歉，然后把账单拿到收银台去改正。40. Q: What wo
28、uld you ask if the guest wants to settle his bill?问：如果客人想结账，你会问什么？A: How would you like to pay? In cash, by credit card, or room charge?答：请问你怎样结账？用现金，信用卡，还是房费？41. Q: How do you make sure of the number of people in the dinner party?问：你怎样确定宴会上的人数？A：How many people are there in your party?答：请问你们一共有几位？4
29、2. Q: How do you ask the guests who is paying for the dinner?问：你如何问客人谁支付的晚餐？A: Do you want separated bills or just one single bill? / May I know who is paying, please?答：你想要分开账单还是一张账单？/我可以知道谁付款吗？43. Q: How do you ask the guests to take their seats?问：你怎么叫客人入座呢？A: Would you please take your seats?答：麻烦您
30、坐一下好吗？44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?问：如果客人想点菜前开胃酒你会怎么说？10A: Would you like an aperitif before you order? / Do you care for a drink before you order?答：您想先来点开胃酒吗？45. Q: If the guest complains that the soup is cold, what should you do?问：如果客人抱怨
31、汤凉了，你该怎么办？A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.答：我会给客人道歉并答应把汤收回，马上给客人上一份新鲜的热汤。46. Q: What question would you ask further when the guest orders coffee?问：客人点咖啡时，你会问什么问题？A: Would you like your coffee black
32、 or white? / Would you like your coffee with cream or milk?答：您的咖啡是黑咖啡还是白咖啡？/您要加奶油还是牛奶的咖啡？47. Q: What are the five main kinds of restaurant services?问：五种主要的餐馆服务是什么？A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.答：餐饮服务主要有五种类型。他们在桌前服务，银餐盘服务，餐盘服务，自助服务和外卖服务。48. Q: Whats the standard of excellence for restaurant service in a deluxe hotel?问：豪华酒店餐厅服务的标准是什么？A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.答：豪华酒店餐厅服务是很快，很有礼貌，非常专业，一流的品质。
