1、本次测试范围为：组织行为学测试题（1） 选择题：题 填空题：题 判断题：题 问答题：题第1题单选题 _ is the processes that account for an individuals intensity, direction, and persistence of effort toward attaining a goal a:valueb:. rolec:perceptiond:motivation 参考答案： d第2题单选题 _ is a field of study that investigates the impact that individuals, grou
2、ps, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness. a:organizational designb:organizational culturec:. organizational learningd: organizational behavior 参考答案： d第3题单选题 _ is a dynamic condition in which an
3、individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important. a:streeb:conflictc:powerd:politics 参考答案： a第4题单选题 a common perception held by the organizations members; and a system of shared m
4、eaning is _. a:organizational designb:organizational culturec:organizational learningd:organizational behavior 参考答案： b第5题单选题 _ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about. a:negotiationb:conflictc:power
5、d:politics 参考答案： b第6题单选题 _ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work. a:. job rotationb:job engineeringc:job enrichmentd: job enlargement 参考答案： c第7题单选题 _ must include both the transfere
6、nce and the understanding of meaning. a:powerb:. communicationc:. conflictd: negotiation 参考答案： b第8题单选题 power is a _ that a has to influence the behavior of b so that b acts in accordance with as wishes. a:. functionb: impressionc:capacityd:. responsibility 参考答案： c第9题单选题 _ is a process by which indiv
7、idual their sensory impressions in order to give meaning to their environment. a: perceptionb:emotionc: attituded:personality 参考答案： a第10题单选题 _are those needed to perform mental activities - for thinking, reasoning, and problem soving. . a:abilityb:intellectual abilityc:. learningd:physical ability 参
8、考答案： b第11题填空题 is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参考答案： ( negotiation )第12题填空题 is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442参考答案： ( trust )第13题填空题
9、is activities that are not required as part of ones formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.参考答案： ( political behavior )第14题填空题 is defined as a state in which an employee identifies with a
10、particular organization and its goals and wishes to maintain membership in the organization.参考答案： ( organizational commitment )第15题填空题 is any relatively permanent change in behavior that occurs as a result of experience.参考答案： ( learning )第16题填空题 focus the evaluators attention on the behaviors that a
11、re key in making the difference between executing a job effectively and executing it ineffectively.参考答案： ( critical incidents )第17题填空题 are intense feelings that are directed at someone or something.参考答案： ( emotions )第18题填空题 is discretionary behavior that is not part of an employees formal job requir
12、ements, but that nevertheless promotes the effective functioning of the organization.参考答案： ( organizational citizenship behavior )第19题填空题 are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.参考答案： ( moods )第20题填空题 is a collection of planned-change interve
13、ntions built on humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.参考答案： ( organizational development )第21题判断题 explain the job characteristics model. 参考答案： identifies five job characteristics and their relationship to personal and workoutcomes. sk
14、ill variety task identity task significance autonomy feedback第22题判断题 what is the communication process? 参考答案： the senderencodingthe messagethe channeldecodingthe receivernoisefeedback第23题判断题 what are the 5 stages of group development? 参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjournin
15、g第24题判断题 what are the frequently used shortcuts in judging others? 参考答案： selective perceptionhalo effectcontrast effectsprojectionstereotyping第25题判断题 what is the job characteristics model 参考答案： identifies five job characteristics and their relationship to personal and workoutcomes.skill varietytask
16、identitytask significanceautonomyfeedback第26题判断题 what are the group decision-making techniques? 参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.第27题判断题 what are the frequently used shortcuts in judging others? 参考答案： selective perceptionhalo effectcontrast effectspro
17、jectionstereotyping第28题判断题 “o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai. da hais employer, am office furniture manufacturer, recently reorganized around teams. all production in the companys wenzhou factory is now done in teams. and da hais
18、 design department has been broken up into three design teams. “ive worked here for 4 years. im very good at what i do. and my performance reviews confirm that. ive scored 96 percent or higher on my evaluations every year ive been here. but now everything is changing. im expected to be part of our m
19、odular-office design team. my evaluations and pay raises are going to depend on how well the team does. and, get this, 50 percent of my evaluation will be on how well i facilitate the performance of the team. im really frustrated and demoralized. they hired me for my design skills. they know i wasnt
20、 a soc 参考答案： 1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?第29题判断题 xie li, lao bao and lin juan have something in common. they all were promoted within their organizat
21、ions into management positions. and each found the transition a challenge. xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in wat
22、er-cooler gossip or shrug off an employees chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, its my way or the highway. and was forgetting that my friends were also in transition.
23、” she admits that this style alienated just about everyone with whom she worked. lao bao, a technical manager at lenovo chi 参考答案： 1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, c
24、ould help new leaders deal with this transition? 本次测试范围为：组织行为学测试题（2） 选择题：15题 填空题：0题 判断题：0题 问答题：8题第1题单选题 _is any relatively permanent change in behavior that occurs as a result of experience. a:abilityb:learningc:attituded:. negotiation 参考答案： b第2题单选题 _ is a field of study that investigates the impact
25、 that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness. a:organizational designb:organizational culturec:organizational learningd:organizational behavior 参考答案： d第3题单选题 power is a _ that
26、 a has to influence the behavior of b so that b acts in accordance with as wishes. a:functionb:impressionc:capacityd:. responsibility 参考答案： b第4题单选题 _are those needed to perform mental activities - for thinking, reasoning, and problem soving. . a:abilityb:intellectual abilityc: learningd: physical ab
27、ility 参考答案： b第5题单选题 _are intense feelings that are directed at someone or something. a: emotionb: personalityc:attituded:motivation 参考答案： a第6题单选题 _ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about. a: negoti
28、ationb:conflictc:. powerd:politics 参考答案： b第7题单选题 _ focus the evaluators attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively. a:critical incidentsb: written essaysc:graphic ratingd:behaviorally anchored rating scales 参考答案
29、： a第8题单选题 _ is a process by which individual their sensory impressions in order to give meaning to their environment. a:perceptionb:emotionc:attituded:personality 参考答案： a第9题单选题 _are feelings that tend to be less intense than emotions and that often lack a contextual stimulus. a:emotionb:perceptionc:
30、satisfactiond:. moods 参考答案： d第10题单选题 _is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442 a: leadershipb:communicationc: powerd:trust 参考答案： d第11题单选题 _ is defined as a state in which an employee identifies with a particular organization a
31、nd its goals and wishes to maintain membership in the organization. a: organizational developmentb: organizational learningc:organizational commitmentd:organizational culture 参考答案： c第12题单选题 a common perception held by the organizations members; and a system of shared meaning is _. a:organizational d
32、esignb: organizational culturec: organizational learningd:organizational behavior 参考答案： b第13题单选题 _ is activities that are not required as part of ones formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organizatio
33、n. a: conflictb:negotiationc: political behaviord:motivation 参考答案： c第14题单选题 _ must include both the transference and the understanding of meaning. a:powerb:communicationc:conflictd: negotiation 参考答案： b第15题单选题 _ is a process in which two or more parties exchange goods or services and attempt to agree
34、 on the exchange rate for them. a:conflictb: powerc: negotiationd:political behavior 参考答案： c第16题判断题 what are the 5 stages of group development? 参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning第17题判断题 o.k., i admit it. i am not a team player. i work best when i work alone and am lef
35、t alone,” says da hai. da hais employer, am office furniture manufacturer, recently reorganized around teams. all production in the companys wenzhou factory is now done in teams. and da hais design department has been broken up into three design teams. “ive worked here for 4 years. im very good at w
36、hat i do. and my performance reviews confirm that. ive scored 96 percent or higher on my evaluations every year ive been here. but now everything is changing. im ex 参考答案： 1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that
37、would allow him to continue to work independently?第18题判断题 early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and so
38、meone else would install the right-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.questions:1. what is organizationa
39、l structure? what is the key element that managers need to address when they design their org 参考答案： organizational structure is how job tasks are formally divided, grouped, and coordinated.work specialization departmentalization chain of command span of control centralization and decentralization fo
40、rmalization第19题判断题 what are the group decision-making techniques? 参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal group technique.第20题判断题 xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each fou
41、nd the transition a challenge. xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employees c
42、hronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, its my way or the highway. and was forgetting that my friends were also in transition.” she admits that this 参考答案： 1, a lot of new
43、 managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, could help new leaders deal with this transition?第21题判断题 explain the job characteristics model. 参考答案： identifies five job characteristics and thei
44、r relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback第22题判断题 a sales representative for a womens sportswear manufacturer has just closed a13,000 order from a small clothing retailer. the sales rep calls in the order to her firms credit departmen
45、t. she is told that the firm cant approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firms credit manager meet to discuss the problem. the sale rep doesnt want to lose the business. neither does the credit manger, but he also doesnt want to get stuck with an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution t
