希尔顿酒店迎接五星评定组到酒店视察的安排.doc

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1、Run down of 5 Star inspection visit五星评定视察安排September 25 & 26, 20102010年9月25-26日Updated on September 24 at 19:00 更新于9月24日Saturday, September 25, 20102010年9月25日星期六Time时间Action负责人Remarks备注Coaster is leaving to Holiday Inn考斯特出发到景园假日14:00Tony, IvanIvan check carsIvan检查车辆Sightseeing with Committee陪同星评委员游览

2、Ensure VIP amenities are set up in the room确保各个VIP客房备品配备到位16:00PetrGuests arriving at the hotel星评委员抵达酒店Welcome欢迎Mr, Yan, Stefan, Petr, John, Ivan, Anthony, SimonPresent flowers in the lobby 在大堂献花In room check-in入住客房708 Ms WANG Pei Rong 王培荣 女士750 Mr GONG Wen Bo 巩文波 先生702 Ms MA Shang Ying 马尚英 女士740 Mr

3、 TIAN Yan Ying 田延营 先生712 Ms WANG Shu Juan 王淑娟 女士715 Mr YANG Yuan Chun 杨元春 先生711 Mr LI Ke Yun 李克云 先生17:15/3017:20/35?PC in room客房内准备电脑PC in room客房内准备电脑Committee will refresh in their room星评委员在客房内休息Meeting Room has to be set up准备好会议室Water, Tea, Fruits, Cookies, Folder, etc.水,茶,水果,曲奇饼,文件夹,等等17:30Shengw

4、enAll 4D and HOD to be in Meeting Room 1所有总监和部门经理到达会议厅1 17:30Mr. Yan, Stefan, Petr, John, Tony, Anthony, Ivan, Shengwen, Maggie, Charles, Dick, Henry, Vic, MonicaMeeting会议Committee will proceed to Meeting Room 1 on L2星评委员到达2楼会议厅1Short welcome speech致欢迎辞Presentation 演示介绍Discussion讨论17:5018:00StefanTo

5、nyVIP 1 in CNR to be ready for Dinner中餐厅VIP 1 准备好晚宴18:00Shengwen, CharlesDinner晚宴Committee will proceed to CNR星评委员达到中餐厅Dinner will start晚宴开始Dinner will finish at approx晚宴大约结束Formal Dinner Show time !正式晚宴 发挥最佳水平!18:3018:4520:00/30Stefan, Petr, Tony, Mr YanHOD - stand by部门经理 待命Turndown Service夜床服务Refr

6、esh room整理房间Replace amenities & water更换备品和水Place chocolate摆放巧克力Gift to be placed in the room在客房内摆放礼品 18:00HenryShengwen, CharlesMr YanAfter Dinner committee will start with the site inspection晚宴后星评委员开始视察20:00Mr Yan, Stefan, Tony, MonicaBanqueting宴会设施Meeting room 2,3 会议厅2,3VIP waiting areaVIP 贵宾休息厅Bo

7、ard room会议室Ballroom south to north宴会厅由南厅到北厅BQT store room宴会厅仓库BQT kitchen宴会厨房?Michael & ShengwenCharlesEnsure floor is dry确保地面干燥Room Site inspection客房检查L8: P-Suite, 812, 8088楼:总统套房,812,808L7: EF lounge7楼:行政酒廊L6: 618, 6286楼:618, 628L3: 3473楼:347Petr, HenryIvanLobby Bar & Lounge大堂吧/酒廊Bar and lounge吧和酒

8、廊21:00Shengwen, LindaEnsure Lobby is busy, invite guests 确保酒廊生意繁忙,邀请客人Teahouse tea break茶室茶歇Tea, Water, ?茶,水21:00Front of Hotel:酒店前方Hotel entrance酒店入口Car park停车区域CCTV中控室IvanIvanVic Could be on Sunday有可能在周日进行Optional可选项 Front Office前厅部Concierge礼宾部Luggage Room行李房Reception前台接待Kiosk精品店Business Center商务中

9、心Ivan, JohnIvan, JohnIvan?Ivan Could be on Sunday有可能在周日进行Health Club健身中心Hair Salon, Massage Room美容美发厅,按摩室Gym, Chess Room, Billiard, Table Tennis, Squash健身房,棋牌室,桌球室,兵乓球室,壁球室Swimming pool游泳池Spa水会Petr, FrankMr Yan, Spa MgrBe ready with foot massage准备足疗 Escort guest back to rooms引领星评委员回客房2 -3 team membe

10、rs2-3名员工22:30IvanSunday, September 26, 20102010年9月26日星期日Time时间Action负责人Remarks备注Wake up call叫醒电话服务7:30IvanTo be confirmed tomorrow evening明晚确认Breakfast早餐Reserve table for 8 pax in non-smoking area在无烟区预定8人座位Introduce Buffet介绍Buffet早餐Breadbasket and Fruits placed on the table在餐桌摆放面包篮及水果Assist guest as

11、 much as possible尽可能地协助客人Serve food as much as possible尽可能地帮客人拿取食品7:30Shengwen, LindaEF Lounge Breakfast standby行政酒廊早餐准备待命IvanGuest Room客房Refresh / clean room整理/清洁客房Replace amenities, water, etc更换备品,水等等。8:30HenryShengwen, CharlesAfter Breakfast committee will continue with the site inspection早餐后星评员继

12、续视察酒店20:30Mr Yan, Stefan, Tony, MonicaRiver Side Caf西餐厅Kitchen厨房Charles, KevinEnsure floor is dry确保地面干燥Hanjiang Korean Restaurant韩餐厅Restaurant餐厅Kitchen厨房Shengwen, TomCharlesEnsure door is closed确保门关好Banqueting宴会设施Ballroom south to north宴会厅由南厅到北厅BQT store room宴会厅仓库BQT kitchen宴会厨房Michael & ShengwenCha

13、rlesOptional可选项Ensure floor is dry确保地面干燥Harbor Seafood中餐厅Private Dining Room包房A la carte room点菜区Main dining hall用餐大厅Kitchen厨房Maggie, ShengwenMaggie, ShengwenMaggie, ShengwenCharles, TonyEnsure floor is dry确保地面干燥Going from Harbor Seafood lobby via Staircase B to B1 back of house由中餐厅大堂经由楼梯间B到达负一层酒店后台区

14、域B1 Team member facilities负一层员工设施Locker rooms (female and male)更衣室(女更衣室和男更衣室)Training room培训教室Relax room员工活动室Cafeteria员工餐厅Cafeteria Kitchen员工餐厨房Smoking Room吸烟室AnthonyAnthonyAnthonyAnthony, RyanAnthony, RyanAnthonyEnsure door is closed确保门关好Keep door closed保持门关闭Careline关爱热线IvanGoing from CARELINE to E

15、mergency Staircase C to go to Golf Driving Range由关爱热线经由楼梯间C到达高尔夫练习场Tea Break in Golf Driving Range高尔夫练习场茶歇3 kind of fresh juices3种鲜榨果汁Water水Fresh fruits新鲜水果Cold towels冷毛巾Golf Bag with Golf Clubs高尔夫包及高尔夫球杆 9:00Charles, ShengwenGolfPetr, pls follow upTennis Court网球场Optional可选项Going from Golf Driving R

16、ange to Hotel Lobby由高尔夫练习场到达酒店大堂9:30EF Meeting Room行政酒廊会议室Set up for 6 pax准备6人座位Water, pad and pencil水,笔记本和铅笔Service 服务Meeting will start approx会议大约开始Meeting will end approx会议大约结束9:4510:45Be quite in the Pantry备餐间保持安静Feedback Meeting信息反馈会议Committee will proceed to Meeting Room 1 on L2星评委员进入2楼会议厅1Com

17、mittee will provide feedback星评委员提供反馈意见Meeting will end at approx会议大约结束 10:5011:0012:00Mr Yan, Stefan, Tony, Petr, Ivan, Maggie, Monica, Committee will proceed to Harbor Seafood 星评委员达到中餐厅12:00Lunch VIP 2VIP 2 午宴Set up for 16 pax准备16人座位Local traditional cuisine地方特色菜肴Semiformal lunch with gambei半正式午宴并祝酒Mr Yan, Stefan, Ivan, PetrHOD stand by部门经理-待命Departure离店1 car to airport1辆车去往机场1 car to ?一辆车去往?All HOD to be in the lobby to bid farewell所有部门经理在大堂送别15:00Butler Service available for the entire stay ! IVAN全程提供管家服务!IvanPhotographer available during the entire event. Maggie全程摄影.Maggie6

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