1、餐厅服务员英语用语向其问好:Good morning/afternoon/evening.我能为你做点什么?What can I do for you?你们有几个人?How many people you are?(这句我不敢肯定完全正确,只是以前和外国人这样说,他们能明白)想尝试一下新产品.吗?We have new food now,do you want to have a try?您的餐点金额为.元.The total is .yuan.或者It costs .元.或者.yuan, thank you!谢谢您的光临,再见.Thanks for your coming,see you n
2、ext time.这是餐厅嗫常用的英文对话!(中英对照的,可以看看:)Head Waiter:Good evening,sir.Do you have a reservation,sir?Customer:I am afraid not.H.W:Just a moment,please.H.W:Im very sorry,were full now.Would you mind waiting about ten minutes,sir?C:No,I dont mind.H.W:Here is the chair,sir.C:Thank you.H.W:Im very sorry to hav
3、e kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：领班服务员：晚上好，先生，你有预订桌位吗，先生？顾客：我恐怕没有。请等一会儿。非常抱歉，我们现在客满了，你介意等10分钟吗？不，我不介意。这里有椅子，先生。谢谢你。我很抱歉让你久等了，先生。好了吗？谢谢你。请走这边。谢谢你。H.W:Is this table all right?C:Yes,good.I dont have much time tonight.I have to see my friend at eight thirty in t
4、he lobby.H.W:Is that right,sir?H.W:Menu,sir.C:Thank you.这张桌子可以吗？是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。这样行吗，先生？先生，这是菜单。谢谢你。W:Here is your check,sir.C:Okay.C:Well,Ive to go now.C:How much I owe you?Cashier:Twenty three hundred and thirty yen,sir.Ten percent service charge and tax are included,sir.C:Oh,its a re
5、asonable price.Okay.Ca:Thank you,sir.Good night,sir.C:Good night.这是你的账单，先生。好的。哦，我现在要走了。我要付多少钱给你呢？出纳：2330元，先生，10%服务费，税收包括在内，先生。啊，这是合理的价格，好的。谢谢你，先生，晚安，先生。晚安。另外送点小补充:点菜就餐的次序：找桌子 看菜单 点菜 就餐 付钱Have you got a table for two, please？请问您有两个人的桌子吗？Have you booked a table？您预定餐桌了吗？Have you made a reservation？您预定了
6、吗？smoking or non-smoking？吸烟区还是非吸烟区？Would you like something to drink？您想喝什么？Would you like to see the menu？您需要看菜单吗？Excuse me, could I see the menu, please？打搅一下，我能看看菜单吗？Are you ready to order？您现在可以点餐吗？first course第一道菜maincourse主菜dessert甜食Could I have the bill, please？请拿账单来，好吗？How would you like to pay
7、？请问您怎样付款？餐厅英语口语餐厅服务英语口语竞赛试题(A)I Explanation(10)1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式.2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. Words 15分餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine Translate the fowling sentences into Chinese
8、 or English.(一)汉译英25分1,您愿意坐在哪儿Where would you like to sit2,我想要柠檬茶.1 would like tea with a slice of lemon,please.3,我们各付各的Lets go Dutch.4,请问您对用餐还满意吗Is everything all right with your meal5,对不起,女士,您能告诉我您的房号并出示您的房卡吗Excuse me.madam.May l have your room card(二)英译汉10分1,Thank you very much.Have a nice evenin
9、g.非常感谢,祝您有个愉快的夜晚.2,Im sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗 一有空桌子我们就马上通知您. Answer the following question in English.(20分)中国的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujia
10、n Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹调方法有哪些烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest.(10分)餐厅服务英语口语竞赛试题(B)I Explanation(10)Banquet-宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的仪式.Self-service自助服
11、务.有客人们自己从食品台上取事物的一种餐厅服务. Translate the follwing Words into English(15分)中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery鲈鱼Perch 免税商店Duty Free Shop Translate he following sentences into Chinese or English.i汉译英(25分)1,早上好!我能为您做点什么Good morning! What can l do for you2,我想来点清淡些的,你能推荐什麽吗What would you recommend I
12、 prefer something light.3,我希望没有打扰您.I hope Im not disturbing you.4,(餐厅)供应时间是:早餐7点到9点.Service hours are from7:00a.m.to9:00a.m.for breakfast.5,感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention.1,The sweet and sour fish is particularly good tonight.Would you like to try糖醋鱼是今晚特别推荐,您是否试试2,
13、You can hold the payment of the bill until you decide to leave if you like.您可以等到要走的时候再付账. Answer the following questions in English.(20分)1,中国的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;zhejiang Cuisine:Hunan cuisine:Anhui Cuisine2,中餐的烹饪方法有哪些烘焙bake 煮boil
14、闷炖braise 炸deep fry 煎fry 炒fry烟熏smoke 清蒸steam 烩stew 烘烤roastV Please introduce your Chinese restaurant to your guest.(10分)餐厅服务英语口语竞赛试题(C)I Explanation(10)Cafeteria:常用来指能为客人提供众多不同食品的一种自助餐厅Hostess:领座员.在餐厅中负责餐桌和服务的女服务员,也为客人引领入座.II Translate the following Words into English(15分)餐厅经理:Manager of The Restaura
15、nt 席次卡Place Card豆腐Bean Curd 矿泉水Mineral Water 客房送餐Room Service Translate the following sentences into Chinese or English.i汉译英(25分)1,可以告诉我你的名字吗,先生May l have your name please,sir2,我可以向您推荐青岛啤酒配餐吗 它非常合适.May l suggest Tsingtao Beer with your meal It goes well with it.3,尝尝我们的特制鸡尾酒怎么样How about our special c
16、ocktail4,我在等一位朋友,稍后再点.I am waiting for a friend.I will order later.5,我要吃点冰淇淋和新鲜水果.I would like to have ice cream and fresh fruit.ii英译汉(10分)1,Would you like to pay cash or by credit card请问您是付现金还是用信用卡2,Im afraid we do not have time to prepare the dish unfortunately.May I suggest something else对不起,恐怕我们
17、没有这道菜,我可以向您推荐别的吗 Answer the following questions in English.(20分)3,中国的八大菜系是什么Shandong Cuisine:Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine:Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹饪方法有哪些烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roastV Please introdu
18、ce your Chinese restaurant to your guest.(10分)餐厅常用英语口语试题一,考核标准1.餐厅服务用语英汉互译2.答案完整,语言表达清楚流利,反应敏捷3.注意语音语调二,考核题目(一)点菜用语1.请给我菜单. May I have a menu,please2.是否有中文菜单 Do you have a menu in Chinese3.在用晚餐前想喝些什么吗 Would you like something to drink before dinner4.餐厅有些什么餐前酒 What kind of drinks do you have for an a
19、peritif5.可否让我看看酒单 May I see the wine list6.我可以点杯酒吗 May I order a glass of wine7.餐厅有那几类酒 What kind of wine do you have8.我想点当地出产的酒 Id like to have some local wine.9.我想要喝法国红酒 Id like to have French red wine.10.是否可建议一些不错的酒 Could you recommend some good wine11.我可以点餐了吗 May I order,please12.餐厅最特别的菜式是什么 Wha
20、t is the specialty of the house13.餐厅有今日特餐吗 Do you have to days special14.我可以点与那份相同的餐吗 Can I have the same dish as that15.我想要一份开胃菜与排餐(鱼餐).Id like appetizers and meat(fish)dish.16.我正在节食中. Im on a diet.17.我必须避免含油脂(盐份/糖份)的食物. I have to avoid food containing fat(salt/sugar).18.餐厅是否有供应素食餐 Do you have vege
21、tarian dishes20.你的牛排要如何烹调 How do you like your steak21.全熟(五分熟/全生). Well done(medium/rare),please.(二)餐厅常见用语1.What kind of food do you prefer 你喜欢哪种菜2.Do you like Chinese food 你喜欢中国菜吗3.What kind of food do you like,Chinese or American 你喜欢吃什么菜,中式的还是美式的4.Would you tell me where the Chinese restaurant is
22、请你告诉我中国餐馆在哪里5.Do you know where I can get a quick snack 你知道哪里有快餐可吃6.What would you have for dinner 你要吃什么7.What would you like to order 你要点些什么菜8.Have you ordered yet 你点过菜了吗9.No,not yet,I am waiting for a friend.I will order later.还没有,我在等一位朋友,稍后再点.10.What would you recommend 请你推荐一些好莱好吗11.Whats your to
23、 days special 今天的特色菜是什么12.I would like to have something simple.我想吃些简单的东西.13.What will you have for dessert 你喜欢吃点什么点心14.We are in a hurry.我们要赶时间.15.Please rush your orders.我们点的菜请快送来.16.The beefsteak is very good today.今天的牛排很不错.17.1 will take the beefsteak.我就要份牛排.18.How would you like to have beefste
24、ak,well-done or rare 你喜欢的牛排是熟一些还是生的19.I would like my beefsteak well done.我要熟一点儿的牛排.20.How about a drink 喝一杯怎样21.Bottoms up! 干杯122.To your health! 祝你健康123.I ask you to join me in drinking to the health of Mr Chen.请你跟我一起举杯祝陈先生健康.24.I ask you to join me in drinking to the future success of our coopera
25、tion.请你跟我一起举杯预祝我们合作成功.25.Im looking for a cheap l ace to eat.我要找个便宜的地方吃.26.Is there a restaurant near here 这附近有餐馆吗27.Can you recommend me a good restaurant 你能介绍一间好餐馆吗28.Is there a Chinese restaurant in this town 在本镇有中国吗餐馆.29.Can you show me a restaurant where they serve good food at reasonableprices
26、 请你告诉我哪里有公价钱道而菜又好的餐馆好吗30.How is service 服务怎么样31.Could have the menu,please 请给我一从菜单好吗32.Here is the menu,sir. 先生,菜单就在这儿.33.Are you ready to order now 你现在就准备点菜吗34.Where did you have dinner last night 昨晚你在什么地方吃饭的35.Do you like Chinese dishes 你喜欢中国菜吗36.Its very delicious. 它的味道很好.37.The food Is too salty
27、. 菜太咸了.38.Im thirsty. 我口渴了.39.Give me a glass of cold water,please.请给我一杯冷水o40.Im on a diet.我在节食中.41.I dont feel like eating more. 我不想再多吃了.42.It was a very enjoyable dinner. 这是个令人愉快的一餐.43.What would you like to drink 你要喝点儿什么44.Could I have a cup of coffee 我想要杯咖啡好吗45.Would you like coffee or tea 你要喝咖啡
28、还是茶46.I would like tea with a slice of lemon,please.我想要柠檬茶.47.Do you like to have anything else 你还要吃别的东西吗48.No,thanks.I have had enough.不用,谢谢.我已经吃饱了.49.I would like to have ice cream and fresh fruit.我要吃点冰淇淋和新鲜水果.50.Help yourself to anything you like. 你喜欢什么随便吃.51.Please pass me the salt and pepper. 请
29、把盐和胡椒递给我.52.I ordered ten minutes ago. 我10分钟前就点菜了.53.I have been waiting for haft an hour.我一直等了半个小时.54.Why is our order so late 为什么我点的菜那么慢55.I cant wait any longer. 我不能再等了.56.Please serve us as quickly as possible. 请尽快服务.57.Could I have the bill please 请把账单给我好吗58.Here you are,please pay the bill at
30、the cashiers desk.这就是,请到柜台付账.59.Lets me pay my share. 我们各付各的.60.No,Its my treat. 不,这次我请客.61.May I pay this time 这次我请客好吗礼宾部英语礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airpo
31、rt火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Oper
32、ator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理
33、Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I
34、 take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。I hope Im not disturbing you.我希望没有打扰您。Just a moment, madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。The bellboy will show you to your room, sir.先生，行李生会送您到房间的。Here is your room key.给您房间钥匙。You maycan leave your luggage i
35、n the Concierge.您可以把行李放在礼宾部。Would you like to check your luggage here?您要寄存行李吗？Dont worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。When you check out, please call NO.63and well help you with your luggage immediately.如果您要退房，请致电63，我们将马上帮您运送行李。May I know your room number? / Whats your room
36、 number, please?您能告诉我您的房间号吗？May I have a look at your room card?我可以看一下您的房卡吗？Do you mind if I put your luggage at here?我把您的行李放在这里好吗？Please sign your name here.请您在这里签名。Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？ / 需要出租车吗？About 30 minutes by texi from here to Airpor
37、t.从这里到机场大概需要30分钟。Im sorry to have kept you waiting ./Sorry to have kept you waiting对不起让你久等了。Would you tell me your phone number?您能告诉我您的电话号码吗？After you, please/ You first, please.你先请。This way, please这边请。Is there anything else I can do for you？您还有什么事要我做吗？I see what your mean.我了解你的意思。Ill send the lugga
38、ge up by another lift.我乘另一部电梯把行李送上去。Here we are, sir, room 1335先生，1335房到了。情景对话1，客人在门口时A car pulls up in front of The first World Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.汽车停在了第一世界大酒店门口，门童上前为Steven先生开车门。场景一：DoormanD:Good evening, sir and madamWelcome
39、 to our hotel门童D：晚上好。欢迎光临！Mr StevenS： Good eveningSteven先生S：晚上好。D Excuse me, sir So you have got altogether four pieces of luggage？D：对不起先生，您一共带了4件行李是吗？S Yes.D OkLeave it to me, sir. Ill take care of your luggage.D：好的，让我帮您拿吧，我会照看好行李的。S Thank youS：谢谢。D Not at all. The Reception Desk is straight aheadT
40、his way, pleaseD：不客气先生。总台就在前面，这边请。场景二：S：Excuse me，where is the restaurant？S：对不起，请问餐厅在哪里？D：We have Chinese restaurant and a western-style restaurantWhich one do you prefer？D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？S：Id like to try some Chinese food todayS：今天我想来点中国菜。D：The buffet?D：要自助的吗？S：Yes.S：是的。D：Is on the First floo
41、rThis way, please.D：那在一楼，这边请。S： What are the hours at the restaurant？S：几点有饭吃呢？D：Lunch 1030 amto200 pm；Dinner 530 to 1000 pmD：午餐是上午10点半到下午2点，晚餐是下午5点半到晚上10点。S：Thank youD： Youre welcome2，带领客人到房间BellboyB： Is this everything, sir？B：这是全部的行李吗，先生？Mr StevenS：Yes, thats everythingS：是的。B：Ok, May I have a look
42、at your room card？B：能不能让我看下您的房卡？S：Oh，yesis 1335S：噢，好的。我住1335房。B：I seeNow please follow meIll show you to your room.B：好的。现在我带您去您的房间。S：Where is the Western restaurant？S：西餐厅在哪呢？B：Oh, its on the First floor. Get out the lift and turn right, sir.B：在一楼，先生。出电梯右转就到了。S：When will it open?S：什么时候开呢？B：The servic
43、e time is 7:00am. To 10:00am.B：营业时间是早上7点到10点。S：OK。B：Here we are, sir. Room 1335.Let me help you to open the door.B：我们到了先生，1335房。让我帮您开门吧。门开后B：You first, sir. Do you mind if I put your luggage at here?B：您先请先生，我把您的行李放在这里好吗？S：Its OK, Thank you many much,S：好的，非常感谢。B：Thats my job.How do you like this room
44、?B：这是我们工作。房间如何呢先生？S：Its very cozyI like it very much.S：非常舒适，我很喜欢。B：Right, is there anything else I can do for you?B：还有其他需要吗？S：No, Thank you.B：OK, Good night.3，客人寄存行李Mr StevenS：I want to check my luggage.S：我想要寄存我的行李。BellmanB：Certainly, sir. You can check luggage here. Please go through the formalitie
45、s.B：当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。S：No problem.S：没问题。B：May I know your room number?B：您是几号房的？S：My room number is 1335.S：1335。B：When will you take them back? Sir.B：您什么时候来取呢？S：About 30 minutes later.S：大约半小时以后。B：OK, please sign your name here.B：好的，请在这里签个名。B：Keep the luggage check card, and for drawing, please show the second half of this card.B：请保存好行李寄存卡，当您来取回行李时，请出示这张卡的下半联。S：OK, thank you very much. Bye bye.B：See you. Sir.4，客人要出租车DoormanD：Would you like me to call a taxi for you?D：需要一辆的士吗？Mr StevenS：Yes, thanks.S：是的。D：Where to? Sir.D：到哪里呢，先生。S：To the airport.S：到机场.D：OK, Just moment, pl
