1、 常用酒店英语词汇大全 基本常用口语一、礼貌用语：1. Please 请Sir Madam/Miss 2. Excuse me 对不起3. Pardon? 对不起，请您再说一遍好吗？4. Im very sorry. 非常抱歉。5. Thank you . 谢谢。二、单词及例句：1. 对客人表示欢迎：Welcome 欢迎 International 国际 hotel 酒店 Welcome to Planet International Hotel! 欢迎光临星球国际大酒店！ 2. 见到客人寻问是否需要帮助：Help What can I do for you?May I help you?3.
2、 离开客人时:Nice 美好的 pleasant 愉快的 evening 晚上 weekend 周末Have a nice day. 祝您今天过得愉快. Have a pleasant evening.祝您今晚过得愉快. Have a good weekend. 祝您周末过得好.4. 给客人让路时:After 在后面 madam女士 first 首先 sir 先生 After you, madam. 夫人,请. You first, sir. 先生,您先请. 5. 领路的时候:Follow Please follow me, sir. 先生,请跟我来. 当领客人到达目的地时: Here we
3、are , room 2208. 第2208号房间到啦. 6. 当客人要什么东西时: Yes, sir. Its no problem. 好的先生.这不成问题. 酒店基本词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房Single bed 单床房 Double room 双人间 Single room 单人间Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房Co
4、nnecting room 连通房 Executive Floor 行政楼层Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订(不是预定) Doorman 门房 门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房 Shut
5、tle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Hel
6、p;Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理Second Chef副厨师长 Second Waiter副领班Trainee Manager见习经理 Receptionist接待员Bar Operative酒吧服务员 Hotel Accountant酒店会计Chief Accountant; Fin
7、ancial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ;Captain领班Floor Attendant楼层服务员 Travel Agent 旅游中介Doorman门童 Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager
8、前厅副理Cleaner清洁工Food Checker食品检验员 Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理 Night Manager夜班经理Hotel Greeter迎宾员 Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Mana
9、ger驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定 room reservation客 满 fully booked房间种类 types of rooms双 人 房 double room标 准 房 standard room双 床 房 twin room高 级 房 superior room豪 华 房 deluxe room商 务 房 executive room套 房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓
10、套房 studio room连 通 房 connecting room相 邻 房 adjoining room没有按预定抵店 no show确 认 信 letter of confirmation服 务 费 service charge额外费用 extra charge班 车 shuttle bus全 价 full price折 扣 价 discounted price标 准 价 rack rate优 惠 价 special price免 费 complimentary rate特大号床 king-size bed大 号 床 queen-size bed推 迟 postpone空 房 Vaca
11、ncy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn down service打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务
12、express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceil
13、ing light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk
14、 chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mo
15、p 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架groun
16、d floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居
17、室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费
18、reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱
19、procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑
20、部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务
