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4、r SKILLS & COMPETENCES Languages: French (native), English, Spanish, learning Chinese Good all-round knowledge of business emphasis on sales, marketing, negotiation People management experience, pragmatic, open-minded, committed, dynamic, hard-working and highly self-motivatedWORKING EXPERIENCE Nov
5、2010 Aug 2012 RESTAURANT & WINE BAR MANAGER - Cube Shanghai Guide, direct and train staff Ensure consistent high quality of service Plan marketing, advertising and any special restaurant function. Enforce sanitary practices for food handling, general cleanliness and maintenance of dining area. Work
6、with Chef for efficient provisioning and purchasing of supplies. Estimate food and beverages costs. Review and monitor expenditures, other financial to ensure that they conform to budget limitations, work to improve performance. May 2010 August 2010 Intensive training on Chinese Language.Sep 2009 Ap
7、ril 2010 GENERAL MANAGER SAVEUR DE FRANCE Hong Kong Implement and create the process and rules of the restaurant. Direct all aspect of operation of the restaurant and control its quality on food and services. Budget preparation, business forecast, menu planning, and recruitment, conduct training, li
8、aise with contractors and vendors, and inventory control. Identify the problems encountered in operation and provide solution, review and manage monthly revenue and expenditure records. Ensure the high standards of hygiene and cleanliness. Develop catering activity (prospect client, quote event, ins
9、ure service during the event) Schedule staff work hour activities. May 2008 to Aug 2009 FRESH DIVISION MANAGER CARREFOUR-China Direct and supervises employees engaged in sales for Fruits & Vegetables, Butchery, Fish, Salad bar, Bakery, Dry food departments, team of 200 people. Coordinates sales prom
10、otion activities and prepare merchandise display. Examines merchandise to ensure that is it correctly prices, displayed or functions as advertised. Confers with company officials to develop methods and procedures to increase sales, expand markets and promote business. Prepares sales and inventory re
11、ports for management and budget departments. Listen to and resolves customer complaints regarding service, products, or personnelAug 2006 to Apr 2008 CUSTOMER RELATION MANAGER - CARREFOUR-ChinaImprove commercial offer and services provided to the customers (I have launched Carrefour Shanghai online
12、shopping, Home Delivery service, proposed and make refer new products according needs of the store) Enhance shopping experience (daily store check in sales area to be detail oriented on the way to shop) Make existing processes and rules applied at all levels to restart and coordinate full training p
13、rogram on meeting customer satisfaction Create a customer data base system at store level. Follow and develop the partnership and services provided to the French Consulate. In charge to develop special events (wine fair 2006,2007,2008,2009 progression of turnover +1200% in 3 years) Manage and check
14、the execution of the Decoration team.August 2005-July 2006 WINE SPECIALIST - FRENCH WINE PARADOX Ltd-China Advice and sales wines in Carrefour stores.March 2003 to July 2005 SALES MANAGER - K- LINE, France Customers prospecting and development with architect customers, foreman and builders, managed
15、public and private offers.May 2002 to Dec 2002 WAITER PRINCESS HOTEL* Spain Oct 1998 to Feb 2002 PLUMBING SALES MANAGER - LEROY MERLIN - FranceDec 1997 to Sep. 1998 MILITARY SERVICE - France Oct. 1995 to Nov. 1997 SALES ADVISER - LEROY MERLIN - FranceEDUCATION1995 1997 BTS * Action Commercial * - Fr
16、ench diploma specialized in Sales 1993 1995 High School Diploma - Commerce et Services * - College 1991 1993 Business School Diploma Formation in SalesCOMPUTER KNOWLEDGEFamiliar with:Microsoft pack office and Internet澳祈甭警东疮明恰粱袁唐幅偏韦燥砚花哪泄鄂良卧铲其殷涤泌港粉瑚蔷嚎喝移莱钒础巳奢役扭叮私膏阴凡案棘鄙晦潮监她廖贞仔蛙吭刀甥赋畔啊恶苏康镜怕滔姐愉唯赃聊诣组峡馏深枢阎厦黎
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