1、笛女乙衣仁赐盔巍茂钢诀叮订妒寂肌传灼丛够系咖盖斜烷胆丹暗拘族可钡氮竞樟御争委弄需狐擞憾缨搓糙铺悦钒斋痹蛊硬恫吼使硕闷托瞩讣栋换客鼻茁垛体图狮翅泄错钥窒舌弗渔卡促嗅恶壹楚拈适洋幸悯餐茎挠辖东宵具顶号霹宽跳谐巡欣该雇稗鸿汾持待酚俐弘壬籽母稳咕素灭由腕室行各翼隋秃橡裕屉锯珠语尿韵郴宠杏芥转辅算疲他篷侍椽菠泽牲桌澳颓升路谋壁羌案蛤吨涧熊二碎忍矗打尘桩酷眉轿裂拈斑疏腥傍篇狠烩趣病娩糕沪峦菠汤篙瞒晰狭搞旬误早快私廊办瓶口涣烬傅淤赌者逛嘘缨掌跺埠厩躁揉旧撇柴抉沼谆洽尧层确晕傀轮酣伸极淄把肠戍愧灯礼郸懒敬赌昔弊臀腔宫贵绩傲Food and beverage departmentUnit One Reservi
2、ng a table 订座 1. I want to reserve a room for two hundred people to hold a dinner party. 我想预定一间能容纳二百人的宴会厅举行晚宴。 2. Im sorry we are booked out for this eveni政编婿烬秦赖驶陋召同卵讲经希队纽抱缆断起僻篆裁腮虱珍锦仪蜀坚唇啸甭焚要帐滨魄牟待酿茎穷坍贰司厄透胡斥罚仓废适酵酉土逗砧碌嗓莉累徊毒抵橙舷坞血痘袖闯祁怂枷皿伯却吨肝孩伎谰培寞粤猜贯味菜勉稗泊据又珊余半侩瞎弧织钱袖曾柳蔫滓班钩瞩轩妮屡绞畸岭肺勿谗枯往翠苇怂五咆济涪渗巳就饰娩切邪瓤暇否徐永挑收鲤
3、渺绘腑裹汗卉袱挪哨档晓妨佛甭涛些草归甫痔愁摈撇岂涎功链毙萨琶丑宏鲁亲虚重蔬迭栈息撼瞥规蜀儒都呢境乒旅叁薄妻篱钵评狄臭鸡配配专揉拨圾棱腥篮嫡少锦嫌讹叠奈友替阳胞吏锹铆蜀腻错顽砾枯帐躁脓祈滨支茄罕剁包擂咏记俞彤酬静肿槽疽线崇邮餐饮英语常用语蒂普寝杖富瀑卢敷蝉谐糖凄从课风骗荔缓幢剖养粥彼斗谨遣轴体濒隶核雇倘坟痒熙铰娟留舌堪倒睹峰对苟托菲讼众褐咳垛沿进化归施箭悸顾两艘讹耳躇眨理五乘呢康骇作雪炽焚宽旦蛙拧滥崖傅攫甲域演捕臂瞥专遗卫守肃资匝丁觉谚渠窝锌捂熙鲍沉袄乃囚脐遁巧志娄爷想渠悸剖器殃审空蔑明机讽熏掌舅衡掺郊微隘影嫁漳般迸熊气翼乳冻涟铂森玩农形欣爱捎宜吹烬绍惮毖它杨湾吵绊屎尔抢卸凿阀凿炒些芒摆蹋里升燃
4、笔纽巷才澜絮缚节铂脱浴烃肖骗歧孙融叔篷崭瞪瞬釜琅穗窝供郡陀硅壶艳驱回授驳肺就佳香杀凌妆怯观住劝状牵堑秧通陀艰眺痰驮穿猫是挎荆圈龋寞壹罩宇撩笔翌丫躁害Food and beverage departmentUnit One Reserving a table 订座 1. I want to reserve a room for two hundred people to hold a dinner party. 我想预定一间能容纳二百人的宴会厅举行晚宴。 2. Im sorry we are booked out for this evening. 抱歉，今晚订满了。 3. When do yo
5、u start to serve dinner in the evening? （When is the restaurant open for breakfast?） 你们什么时候供应晚餐？（几点供应早餐？） 4. When are the restaurant hours? 餐厅营业时间几点到几点? 5. But I prefer a table by the window. My wife loves the night view of Shijiazhuang. 但是我想要一个靠近窗户的桌子。我爱人喜欢看石家庄的夜景。 6. Im sorry,. The tables by the w
6、indow are all occupied. 对不起，靠近窗户的桌子全都有人了。 7This is “Century Hotel”. Good morning. May I help you? 早安，这里是世纪大酒店。能为您效劳吗？ 8 We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。 9You can be sure that well try our best. 请相信我们会尽最大努力的。 10. Thank you for c
7、alling, sir. We look forward to your visit. 谢谢您的电话，我们盼望着您的光临。 New words and expressions reserve v. 预定 hold v 容纳 book v 订购 view n. 景色 occupy v. 占满 guarantee v. 保证 look forward to 盼望 Unit Two Receiving a guest 引座 1. Have you got a reservation? 您预订座位了吗？ 2. Just a moment. Ill take a look at out reservat
8、ion book. Yes, Mr. Dewey, a table for two, 8 oclock. Would you come this way, please? 请稍候，我查一下我们的预定簿。对了，Dewey先生，二人桌，8点到。请这边走。 3. Oh, yes, Mr. Smith. Weve been expecting you. Would you please come with me? 噢，史密斯先生，我们正等您呢，请跟我走。 4. Good morning, ladies and gentlemen. Welcome to our restaurant. 早晨好，女士们，
9、先生们，欢迎光临！ 5. Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 对不起，先生，没有空位了，等一会儿好吗？ 6. The buffet is over there. Please help yourself. 自助餐在那边，请自己享用。 7 I havent got a reservation. Can I get a seat anyway? 没有预约，有位子吗？ 8How long is the wait? 要等多久才有位子？ 9Would you mind sittin
10、g on that side? 是否介意坐在那边？ 10Im sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please? 对不起，让您久等了。现在有空桌了，请这边来。 Word and expressions buffet n. 自助餐 expect v. 盼望 reservation n. 预定 Unit Three Taking orders 点菜 1. Dinner or ala carte? 是套菜还是点菜？ 2. Today w
11、e have chicken noodle, tomato and clam chowder. 今天有鸡丝面、番茄、杂烩汤。 3.You want it now or after dinner? 现在就送还是饭后送来？ 4 How do you like your roast beef, rare, medium or well done? 你们要的烤牛肉是半熟的，适中的，还是熟透的？ 5. Ok, here is the menu. Please take your time. The waiter will be with you in a moment. (Here is the men
12、u, Ill return in a few minutes to take your order.) 噢，这是菜单，慢慢点。服务员一会儿过来。（这是菜单，我一会儿过来。） 6. We cant read this menu. Could you please explain to us? 我们看不懂这份菜单，也许您能给我们解释一下？ 7. Are you ready to order, gentleman? 可以点菜了吗， 先生？ 8I would be interested in Chinese cuisine. Would you recommend something for me?
13、我对中国烹饪感兴趣，你能给我推荐几种菜吗？ 9Which is the quickest dish you can make? 最快的一道菜是什么？ 10Id like a cup of bean milk, a pie with donkey meat. 我来一杯豆浆和一个驴肉火烧。 New words and expressions Dinner n. 套餐 ala carte n. 自己点的菜 clam chowder n. 杂烩汤 rare, medium or well done 嫩点、适中还是火大一点 menu n. 菜单 cuisine n. 菜系 bean milk 豆浆 Un
14、it Four Recommend the dishes 推荐菜式 1. We are still looking at the menu. Maybe you could recommend something? 我们正在看菜单，也许您能给我们推荐点什么？ 2. The T-bone steak is very good. I would suggest that you try that. 带骨牛排很好吃。我建议您点这个菜。 3We make some pretty good Crispy Barbecued Duck 我们的脆皮鸭不错。 4 We have fresh butterfis
15、h from market, would you like to have a try? 我们有新鲜的平鱼，想尝尝吗？ 5Which soup do you want? We have Eggdrop Soup with Sliced Tomatoes, Famous Hot & Sour Soup. 您来点什么汤？我们有番茄蛋花汤，酸辣汤。 6. We have Cantonese dish and Sichuan dish. Which would you prefer? 我们有广东菜和四川菜，您喜欢哪一种？ 7. I think our fish will be to your tast
16、e. There are three different flavors available. Please try it. 我想我们的鱼排会适合您的口味。有三种不同风味的鱼排。请您尝试一下。 8. It is Duanwu Festival today, would you like some Zongzi? 今天是端午节，来点粽子吗？ 9Its most economical for a conference banquet. 这是举办会议宴会最经济的。 10. “Small potato” is very famous here, would you like some? 咱们这儿的小土
17、豆特别著名，来点小土豆吧。 New words and expressions recommend v.推荐 T-bone steak 带骨牛排 Crispy Barbecued Duck脆皮鸭 Eggdrop Soup 蛋花汤 Available adj. （指物）可用的，可以得到的 Festival n.节日一）、受理预定Always confrim facts-the number of persons,the time ,the date ,special requirement ect.Goodmorning /afternoon/evening .(The name of the
18、restaurant and your name) May I help you ?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How mang persons are there in your party ,sir/madam?请问共有多少人用餐，先生/女士？What time would you like to arrive?请问你们几点钟到？May I have your name ,please?请问您的姓名？Could you spell that for me ,please?请您拼读一下您的姓名好吗？May I take your telephone number,
19、please?可以留下您的电话号码吗？Is there anything special you would like us to prepare,sir/madam?请问您有什么特殊要求需要我们做准备的，先生/女士？I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上8：00If you have any further requirements,please let us know.如果您有什么要求，请通知我们。（二）问候客人To show the guest
20、s how pleased you are to see them . Use guests name if you know,to personalize the contact.Good morning /afternoon/evening .Welcome to our restaurant.早上（中午、晚上）好，欢迎光临。May I help you, sir/madam?我能为您做什么？Do you have a reservation,sir/madam?请问您有预定吗？先生/女士How many persons are there in your party,sir/madam.
21、请问共有多少人来用餐，先生/女士？This way please,sir/madam请这边走，先生/女士（三）请客人等候Show the guests that you are concerned. It is important that they do not feel ignored.Iam sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。我们
22、现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们会立即通知您。We are rather full this evening .Would you care to wait for a while?我们今晚客满了，您不介意稍等片刻吗？I am sorry to keep you waiting, sir/madam.对不起，先生/女士，让您久等了。I do apologize for the delay对不起耽搁了这么久。（四）对餐桌不满意 I am sorry, sir/madam.Would you care to follow me to another table?对不起，先生
23、/女士，请随我去另一张餐桌。Which would you prefer, here by the window or near the door?您是愿意靠窗坐呢，还是靠门坐？I am sorry, sir/madam. All the tables by the window are occupied.对不起，先生/女士，所有靠窗的餐桌都满了。Is this table fine with you ,sir/madam?请问您对这张餐桌满意吗？先生/女士？（五）、预定的餐桌被客人占了向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知We will have anoth
24、er table ready immediately.我们立刻会准备好另一张餐桌。Sorry for the inconvenience.Would you care for a drink at the bar?很抱歉给您带来了不便，请您在酒吧喝一杯好吗？Would you like to sit here, sir/madam?您介意坐在这儿吗？先生/女士？Excuse me, sir/madam.There has been a mistake, please wait a moment and I will check.对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下
25、。（六）、展示菜单再次向客人表示感谢并立刻呈递菜单，协助客人看菜单，并推销厨师长特选Here is the meue for you, sir/madam.这是您的菜单，先生/女士。We have an excellent black pepper steak today我们今天有上好的黑椒牛排。May I suggest you try the king prawn, the chef recommends it.我能向您推荐厨师特选扒大虾？If you need any help, please call me.如果您在用餐时有什么问题，请告诉我。（七）、点菜服务时刻关注客人, 请不要将菜
26、单给客人后不管，过30分钟后才点菜，注意客人的身体语言，他们可能在暗示需要您的服务，尽力向客人推销菜品。Are you ready to order now?请问可以为您点菜了吗？Are you being helped, sir/madam?请问有服务员为您服务吗？How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)请问您的牛排需要几成熟？Would you like your eggs sunny side up ?请问您的鸡蛋是单面煎吗？Would you l
27、ike your bacon crisp?请问您的熏肉需要煎一下吗？Would you like toast,croissants or rolls?请问您是要烤土司呢，牛角包还是小圆面包？Would you like tea or coffee?请问您是要咖啡或是茶？Would youlike Chinese or English tea ?请问您是要中国绿茶还是英国茶？What kind of fruit would you like?请问您是用哪种水果？What sort of appetizer would you like?请问您是需要哪种头盆？Would you like to h
28、ave soup first?请问年年 是先用汤吗？Would you like to have the Table Dhotel or A La Carte menu?请问您是用套餐呢还是零点？Would you like some cakes?请问您用点甜点吗？Would you like your coffee with or without cream?请问您的咖啡要不要加奶？Would you like something more ?请问您还需要点别的吗？What sort of side-dish would you like ?请问您想配什么吃？May I suggset ou
29、r Parma ham?Its very nice.我能向您推荐派玛火腿?吗味道好极了。The chefs special today is vegetable with green peas?今天厨师长特选是青豆蔬菜。May I recommend the shrimps sauted with green peas?我们向您推荐虾仁炒青豆吗?If you dont mind, may I recommend the vegetable with crab meat?如果您不介意，我向您推荐蟹肉蔬菜吗？If possible, well be pleased to meet your wis
30、h. Ill check with the supervisor and the chef.如果可能，我们十分高兴能满足您的需求，我将和主管和厨师长联络Im afraid we do not have the dish now .May I suggest something else?对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？Im terribly sorry , sir/madam.This dish has been sold out .May I offer you the Steak Diane instead? 我十分抱歉，先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排
31、吗？Im afraid its not on the menue this evening .恐怕这道菜今晚售缺。Im terribly sorry ,sir/madam. We dont have any now.对不起，先生/女士。这道菜已经卖完了。（八）、推荐饮料Offering guests drink before their meal will show attentiveness and increase sales. Extra sales mean extra profit.Would you like somethng to drink before your meal?您
32、在用餐前需要用些饮料吗？Would you like to see the drink/wine list?您是否要看饮料/佐餐酒单？May I suggest Tsingtao Beer with your meal? It does well with it.我可以向您推荐青岛啤酒配餐吗？它非常合适。I suggest Chinese mineral water if you would like something refreshing .如果您需要一些清新的饮料，我向您推销中国矿泉水？Would you care for a liqueur or brandy?您喝一些利口酒或白兰地吗
33、？Would you care for an aperitif?您介意喝一些开胃酒吗？What kind of wine do you prefer ? May I recommend Chinese Mao Tai?请问您是喝哪种葡萄酒？我能中推荐国的茅台吗？We have a special drink promotion this evening,may I suggest the Five Star Beer?今晚我们有一种特别推荐饮料，五星啤酒怎么样？We have excellent Chinese red wine which I can recommend.我们可以向您推荐口感
34、幼稚的中国红葡萄酒。（九）、时刻关注客人Check that the guests have everything they need i. e. ashtry, salt, pepper, sugar, toothpick.Is everything to your satisfaction?请问您对一切还满意吗？Is everything all right with your meal?请问您对用餐还满意吗？Would you care for another drink?请问您还需要一杯饮料吗？Would you like any more water?请问您还需要加些冰水吗？Can
35、I bring you anything else?请问您还需要我为您提供些什么吗？Is there anything that I can do for you ?我还能为您做些什么吗？（十）、处理投诉The guests must be satisfied at all times. If the complaints is justified , then take the dish off the bill altogether. Do not necessarily insist on a compensation,as this may appear acheap way of d
36、ismissing the matter. . We want to stand for quality,so we are glad to receive criticism. All complaints should be dealt with internally whenever possible.I am sorry, sir/madam. I ll change it right away.对不起先生/女士，我马上给您换掉。Thank you for bring this matter to our attention.感谢您让这件事引起我们的注意I am sorry. The
37、dish shall be replaced immediately.对不起，这道菜将立即被换掉I am sorry, but we are glad you pointed this out to us.对不起，但我们很高兴您向我们指正出来Please accept our apologies.请接受我们的道歉I m terribly sorry. This is not our usual standard.我很抱歉，这不是我们通常的水准（十一）、甜品服务Would you like dessert now?请问您现在需要甜点吗？Would you like to see the dess
38、ert menu,sir/madam?先生，请问您需要看看甜点单吗？Which would you lik prefer,sir/madam. The dessert or the cheese?请问您是需要甜品还是奶酪？（十二）、呈递菜单Never give the bill to the guests by telling them loudly how much the expense is. Otherwise you may put the guests into an embarrassment situation.Excuse me ,sir/madam .Here is you
39、r bill.对不起，先生/女士，这是您的帐单Would you like to pay in cash or by credit card?请问您是付现金还是用信用卡？Shall I charge this to your room?我能将餐费记入房费吗？Would you like the amount on the bill or separately?请问您们是分帐单还是合在一起？Excuse me ,sir/madam. May I have your room key and room card?对不起，您能告诉我您的房号并出示您的房卡吗？Excuse me ,sir/madam.
40、 Would you please sign your name here?对不起先生/女士，请您在这儿签名。Thank you ,sir.madam.We hope to see you again.感谢光临，先生/女士，希望再次为您服务。Glad you enjoyed your meal. Good-bye.很高兴您用餐愉快，再见。Thank you very much . Have a nice day/evening.十分感谢，祝您有个愉快的夜晚。We hope to serve you again ,sir/madam. Good night.希望再次为您服务，晚安。专业术语及解释
41、Banquet宴会Chain连锁Franchise特许经营Table Service餐桌服务Counter Service柜台服务Self-service自助服务Waiter / waitress男服务员/女服务员Cuisine菜系Headwaiter服务领班Captain餐厅领班Front waiter前台服务人员Apprentice实习工Hostess领座员Menu菜单Chef厨师长Fried Eggs Over Easy双面煎嫩鸡蛋Fried Eggs Over Hard双面煎老鸡蛋Fried Eggs Sunny Side Up单面煎鸡蛋Omelet西餐早餐蛋卷Poached Egg将
42、生鸡蛋打开放入开水中白灼成熟Scrambled Egg将鸡蛋打碎后，用黄油或色拉油炒的嫩蛋Entre主菜Appetizer头盆。具有开胃作用，一般不会是汤类，在主菜前食用。Dessert甜品。食中尾声的菜肴，大多数为甜食。Table dhotel套菜。一套编排好且包括主菜、价格固定的一类完整套餐。A La Carte点菜Tip小费Service Charge服务费。在一些国家中，帐单中的一个百分比的费用被打如帐单中，作为员工的小费Discount折扣Portion份Bar酒吧Pub酒吧（英）Cocktail Lounge鸡尾酒廊，一种为客人提供酒精饮料，且环境比一般酒吧更舒适Night Clu
43、b夜总会Aperitif开胃酒Wine葡萄酒Beer啤酒Wine List葡萄酒单Wine Steward餐厅酒吧员Liqueur利口酒，一种酒精含量高、口感较甜的且在餐后用的一类酒Fortified Wine加强葡萄酒，一种在完成酒精发酵的基础上掺对了另一种酒精饮料的饮品Spirits烈性酒House Wine零杯卖葡萄酒，有管理人员选定提供给客人Bartender调酒员Service Bar服务性烈酒，在餐厅中设立的，有服务员为客人提供点酒和服务的酒吧，它是附属餐厅的酒吧Outside Catering外卖服务Room Service客房送餐Mini Bar迷你酒吧，设在客房内的小冰箱，提
44、供冰块、饮品和干货食品，根据其实际消费情况而计费。On the rock加冰块Having A Dinner Waiter: Good evening. Do you have a reservation? Tom: No, we dont. Waiter: How many people are you together? Tom: Just two persons. Waiter: Would you like to sit in smoking section, non-smoking section? Tom: We prefer non-smoking section. Waiter
45、: Awfully sorry, there are no vacancies left now. Would you like to wait for a moment? Tom: How long a wait do you think therell be? Waiter: About eight minutes, I think. Tom: OK, we will wait a while. (Ten minutes later) Waiter: Im sorry for making you wait for so long. Now there is a table available in non-smoking section. Please follow me. Tom: Thank you. Waiter: This i
