,THE ROAD TO RECOVERY,2020 SHOPPING PEAKS RE-IMAGINED,2,Introduction In late June, the global retail forecast for 2020 was revised and decreased by over 10%, with e-commerce now anticipated to reach US$190.79 billion. The fourth quarter of 2020 will be more important than ever before. Retailers will be looking to capitalise on key shopping peaks such as Singles Day and Cyber Weekend to make up for lost sales caused by COVID-19. This report looks to provide consumer insights and aligned per