.1外贸业务人员在国外采购商的询价，做出产品报价前，应了解客户基本信息，包括是否终端客户、年采购能力、消费区域，以及产品的用途、规格及质量要求，我公司是否能够生产等。 Before quoting, the Salesman should know the basic information about the clients, for instance, the end users or not, the annual order quantity, the places of consuming, and the products the purposes, specification, quality and the abilities whether our factories to meet. 2对于外商的邮件、传真，原则上在24小时内答复；特殊情况需要延期的，应及时向外商解释及大概需要的时间。 Generally as a rule, to reply the clients mails shall be within 24 hours a
