,Executive Summary,A New Era of Innovation,The Loyalty Paradigm,Obstacles to Scale,What Happens Next,Conclusion,Appendix/Methodology,1,2,The Current State of Personalization4,9,14,17,19,21,Based on research conducted in July 2020 with 400 eCommerce leaders across the US and UK, it explores the current state-of-play in the sector, the challenges it faces, and where its heading next.,Here are some of the key findings:,This report examines the impact of the COVID-19 crisis on eCommerce companies an
