.Objective 目标:The objective of this policy & procedure is to ensure that any guests item found is immediately attended to.此政策程序的目的是为了保证客人丢失的物品能尽快得到恰当的处理。Procedure 程序1. Any staff who finds any articles left behind by a hotel guest/F&B patron should immediately inform their Supervisor or Department Head and check with the Concierge counter to determine whether the guest has left the hotel or not. In case the guest is still in-house, a message should be left at the Concierge count
