.总机服务规范用语一 接外线电话（ANSWER OUTSIDE LINE）1 招呼语（Greeting）Good morning/afternoon/evening CSLAND RESPORT&SPA SUZHOU早上好/下午好/晚上好，苏州阳澄湖置地大酒店2 电话占线（The line is busy）I am sorry the line is busy now，Could you try again later？（Would you like to leave a message）对不起电话占线，请您稍候再拨好吗？（请问您要留言吗？）3 请对方稍等（Waiting）Yes sir/madam，wait a moment please。好的，先生/女士，请您稍等。I am sorry the line is still busy，Would you like to wait another moment？对不起电话还在占线，请问您还要稍等吗？4 听不清/线路不清（Unclear）I am sorry ，I
