Table of Contents,This report is the property of ITSMA and the ABM Leadership Alliance. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means, electronic or mechanical, without the prior written permission of ITSMA Lexington, Massachusetts, USA. This report shall be treated at all times as a confidential and proprietary document for internal use only,3,ABM 2020 Benchmark Study | Research Report | SV4611R Copyright 2020 ITSMA and ABM Leadership A
