State of the Contact Center 2021: Cloud is here. Whats next,Calabrios State of the Contact Center 2021 report found that more than three-in- four contact centers made full or partial moves to the cloud. An astounding 68% of those cloud migrations happened over the last year during the pandemic, which helps illustrate the urgency of becoming cloud-proficient. After all of this 2021 activity, one-in-four contact centers are now fully cloud-based a substantial jump from less than a year ago, when a
