Complaint concerning qualityDear SirsWe have recently received several complaints from customers about your fountain pens. The pens are clearly not giving satisfaction and in some cases we have had to refund the purchase price.The pens are part of batch of 500 supplied against out order number 8562 dated 28 March. This order was placed on the basis of a sample pen left by your representative. We have ourselves compared the performance of this sample with that of a number of the pens
