物流管理logistics management客户服务customer service物资搬运material handling零配件和服务支持parts and service support工厂及仓库选址factory and warehouse site selection存货管理inventory management订单处理order processing需求预测demand forecasting退货处理return goods handling逆向物流reverse logistics产出点point of origin消费点point of consumption物流成本logistics cost销售损失lost sales退货处理成本cost of return goods handling潜在的销售potential sales运输成本transportation cost进货渠道inbound channel出货渠道outbound channel订单处理成本order process