精选优质文档-倾情为你奉上Concierge New Associate Training Program Full view 礼宾部新员工培训计划Department induction 部门简介1. Front Office Organization Chart 前厅部组织结构2. Job Description 工作职责3. Department Tour 参观酒店各个部门4. Introduction to concierge layout 介绍礼宾部分布5. Basic hotel product knowledge 基本产品知识介绍Basic Telephone Skills 电话技能1. Basic Telephone Etiquette 基本的电话礼仪2. Basic telephone standard 基本的电话标准3. How to answer incoming 接听电话4. How to place calls on hold 电话等候5. How to transfer cal
