精选优质文档-倾情为你奉上18个技巧激励呼叫中心坐席日志序：最近挺忙，好多东西要学，时间紧张，erlang的日志还没写完，下周再写它了，不想动脑子了，呵呵，休息一会儿。先翻一篇文章，胡说几句，这个不用老动脑子还能练习，哈哈 此内容只有作者和已经回复此帖的浏览者能浏览：Motivating Agents: Respect and Rewards Make a Big Difference激励坐席：尊重和奖励的显著效果 18 tips for getting the best performance through higher morale.通过提升士气来赢得更好的表现18个技巧By Donna Fluss and Deborah Navarra01/01/2007, 5:00 H ETContact centers, whether engaged in service, sales, collections, fraud or anything else, are people-intensive organizat
