五星级酒店客房部标准工作程序sop(中英文)(共130页).doc

精选优质文档-倾情为你奉上星级酒店客房部标准工作程序GENERAL 总述Task No: Description 1. Grooming and Appearance仪表仪容2. Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准3. Body language and attitude 肢体语言及态度4. How to Conduct Briefing 怎样主持例会5. Communicate with Housekeeping Department与客房部沟通6. How to Greet the Guest怎样问候客人7. Dect phone Control 小灵通电话管理8. Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务