Abstract:Wearenowdeliveringthousandsofonlinecoursestomillionsofstudentsaroundtheworld.Wehaveprogressedbeyondtheearlyexplorationsintohowtoteachonlinetothemorecomplexchallengeofhowwell?ThispapersummarizestheresultsofanationwideempiricalstudyperformedintheUnitedStatesinanefforttosystematicallyidentifythefactorsthatdeterminethequalityofe-learningcourses.Ourinvestigationssoughthowtodesignqualityintoweb-enhancedcourseshowtoensuredeliveryofaqualitysupportsystemforonlinelearnersandhowtoa
