精选优质文档-倾情为你奉上大学英语四级阅读理解训练（三）When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the st
