精选优质文档-倾情为你奉上Listening / The only sense 听 / 唯一的感官When using the telephone, we rely on one major sense only - listening. 当使用电话时，我们唯一可以依赖的感官是 - 听觉When listening to a caller on the telephone, we need to listen carefully to understand exactly what the caller is trying to say. 当接听电话时，我们要仔细听以准确理解来电者的意图 Because we cant see who is opposite us 因为我们不能够看见对方 To be able to assist, help and serve guest without delay 能够立刻帮助并服务客人Responsibility 职责Everyone in
