精选优质文档-倾情为你奉上最牛英语口语培训模式：躺在家里练口语，全程外教一对一，三个月畅谈无阻！ 洛基英语，免费体验全部在线一对一课程： （报名网址）Exercise OneBill Cockburn, fresh from reforming the British Post Office, is the new Chief Executive of W.H. Smith, one of the countrys largest stationers. Last week, while issuing a profits warning along with the interim results, he admitted what everyone has always known, that the 200 year old W. H. Smith is unbearably smug. “There is,” said Cockburn, “a culture of complacency and a culture of explaining
