精选优质文档-倾情为你奉上THE ST. REGIS SHANGHAI上海瑞吉红塔大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:No Show任务:预订未到Code序号:RM-RES-D050Objectives：At the end of this session Reservations Sales associates will be able to know the proper procedure in applying no-show charges to guests or party responsible for the reservation in the event of not showing up on the day of arrival as booked目的:在课程结束的时候预订部销售文员应懂得在客人预订未到的情况下，如何收取客人预订未到费用。 Standard ：1. One nights accommodation
