精选优质文档-倾情为你奉上第七章 流程策略主要内容7.1 四种流程策略Four Process Strategies工艺专业化Process Focus重复性生产Repetitive Focus产品专业化Product Focus大规模定制Mass Customization Focus流程选择对比Comparison of Process Choices7.2 流程分析和设计Process Analysis and Design流程图Flow Diagrams时间功能图Time-Function Mapping价值流图Value-Stream Mapping工艺路线图Process Charts服务蓝图Service Blueprinting7.3 服务流程设计Service Process Design客户互动与流程设计Customer Interaction and Process Design改进服务流程的更多机会More Opportunities to Improve Service P
