精选优质文档-倾情为你奉上酒店出租设备服务标准操作规程Guest Expectation 客人期望:Sometimes I need a LCD projector or a Fax machine. This Equipment needs to be in good condition, clean and functioning. I expect assistance in set up by people who know what they are doing.有时我需要一部液晶投影仪或一部传真机，须要该设备状态良好、洁净且能正常工作。希望员工可以熟练的安装设备。Why is this task important for you and our guests? 为什么该任务对你和我们的客人都很重要？Answers回答: 1. I understand the guests expectation. 我了解客人的期望。2. All our guests are Business people and have high exp
