精选优质文档-倾情为你奉上How to Answer a Phone Call Telephone Etiquette for the Called Party Telephone calls are often the first point of contact a customer or client will have with a company, so it is very important that you make a good impression when youre answering the phone. Obviously in specific telephone related jobs such as sales, customer service and marketing, youre going to need to adopt different styles and techniques in order to be successful, such as being able to handle difficult
