精选优质文档-倾情为你奉上一、常用语句1. Good morning/afternoon/evening, sir/ madam.早上好/中午好/晚上好，先生/夫人2. Welcome to our / paragon Hotel. 欢迎入住我们酒店 / 盘龙山庄大酒店3. How may I help you? 我能为您效劳吗？4. Do you have a reservation? 您有预订吗？5. May I have your name, please? 请问您贵姓？6. Yes, we have your reservation, Sir/ madam 是的，我们有您的预订，先生/夫人7. What type of room would you like? 您要什么样的房间？8. Do you have non-smoking rooms?你们有无烟房吗9. We have standard room, deluxe room, suite room and so on. The standard room rate i
