1 Corporate PresentationV2 03-2007 Order Response Time Product Availability Lead Time Order Changes Due Date Performance Resource Investment Asset Productivity Inventory Supplier & Capacity Contracts Level of Service Cost of Service The Business Challenges2 Corporate PresentationV2 03-2007 Complexity Variability Conflicting Objectives What are the characteristics of Supply Chan Management, why is it so hard to manage?3 Corporate PresentationV2 03-2007 Complexity Lead Times Limit Flexibility Litt