翻译：What is Quality? David Straker 质量是什么？大卫 思切克This article first appeared Quality World, the journal of the Chartered Quality Institute此篇文章首次于特许质量协会出现质量一词The domain of the quality professional has changed. From its humble beginnings in manufacturing, it is now expected, along with other infrastructure professions, such as IT, HR and finance, to contribute at the organisational level. Unlike those other professions, quality expertise can be hard to define, perhaps because there
