1、- 1 -In English, your first name is also called your Christian name or given name. Your family name is also called your surname or last name. Some people also have middle names. Look at the following example:Alexander John MonroeWe refer to married female guests as Mrs. Brown, Mrs. Day, etc. and unm
2、arried female guests as Miss. Divine, Miss Washington, etc. and if you are unsure whether the guest is married or unmarried you may refer to her as Ms. Walton, Ms York, etc.Dialog:GSA: May I know you first / given name, sir (madam, miss)?Guest: Robert.GSA: What is your family name (surname, last nam
3、e), sir?Guest: It is York.GSA: Could I have the spelling of your last name, please?Guest: It is Y-O-R-K.GSA: Thank you. Do you have a middle name, Mr. York?Guest: My middle name is John.GSA: Thank you Mr. York.Pair workNow use the following names to redo the dialog.Donald Edward Rice Alice Washingto
4、n Brain Matthew CooperRobert James Lewis Howard King Elizabeth Mary BrownMore family names:Jones Moor Brown BlackJohnson Stevenson Proud KingsfordWilliams Carpenter White ShephardPeterson Armstrong Day Knight Miller Hunter Rice YoungerDavis Bell Jackson - 2 -International Spelling CodeDialog:GSA: Ni
5、hao, Reception. Mary speaking, May I help you?Caller: Yes. This is city Hotel. We are fully booked. Do you have a double room for the next eight days?GSA: One moment, please. Ill check yes, we do have. Whats the guest name, please?Caller: John Schmidt.GSA: Could you spell the surname, please?Caller:
6、 S-C-H-M-I-D-T.GSA: Im sorry, could you repeat that? The connection line is very bad.Caller: The Surname is Sierra, Charlie, Hotel, Mike, India, Delta, Tango.GSA: Thank you. We will be expecting Mr. Schmidt. At what time will he be arriving?Caller: We are arranging a taxi right now.GSA: Thank you ve
7、ry much. May I repeat the reservation, please? We have reserved a double room for Mr. John Schmidt from today September 1 till September 9th. He will be arriving at any time from now.Caller: Thats all. Thank you.GSA: May I know your name and telephone number, please?Caller: Im Helen Wang from AT & T
8、. my number is GSA: Thank you again.Caller: Thank you for your help. Bye - bye.Pair workRedo the dialog by using the international spelling code now.A= Alpha H= Hotel O= Oscar V= VictorB= Bravo I= India P= Papa W= WhiskyC= Charlie J= Juliet Q= Quebec X= X-rayD= Delta K= Kilo R= Romeo Y= YankeeE= Ech
9、o L= Lima S= Sierra Z= ZuluF= Foxtrot M= Mike T= TangoG= Golf N= November U= Uniform- 3 -Dialogue:1. Guest: Excuse me. What time is it now?GSA: Its seven thirty / half past seven.Guest: Thank you.2. Guest: Have you got the time, please?GSA: Its a quarter to eleven / fifteen minutes to eleven / ten f
10、orty-five.Guest: Thanks.3. GSA: May I know when you will check in / out, Mr. White?May o know you flights arrival time, please?You had a phone call at 2:15 this afternoon.Dinner service starts at .Would you like a wake up call at 6:00 am?Guest: At 11:30pm.I think we will check in at 4:15pm.Thanks fo
11、r telling me.Thank you for the information.Yes, please.- 4 -Pair work 1. Use the following times to practice asking and answering the time with different expressions.11:15am 12:00(during the day and at night) 9:05am6:25pm 3:00pm 10:30am8:45am 11:20pm 4:10pm7:00pm 2:35pm 6:55pm2. Look at the notice b
12、elow. Answer the guests questions about the time.RESTAUTANT CAFFTERIA BARBreakfast7:00am-10:00amOpen9:00am-6:00amOpen10:00am-3:00pmLunch11:30am-2:30pmDinner7:30pm-10:30pm1 Guest: When does lunch begin?GSA: 2 Guest: How early can I get breskfast?GSA: 3 Guest: When does the restaurant shut?GSA: 4 Gues
13、t: How long does the cafeteria stay open?GSA: 5 Guest: When does the bar open in the morning?GSA: 6 Guest: When does breakfast finish?GSA: 7 Guest: At what time does the bar close?GSA: - 5 -Make sure you know the months of the year, days of the week ad ordinal members.Months of the year: January, Fe
14、bruary, March, April, May, June, July, August, September, October, November, DecemberDays of the week: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayOriginal numbers: first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, twelfth, thirteenth, fourteenth,
15、 fifteenth, sixteenth, seventeenth, eighteenth, nineteenth, twentieth, twenty-first, twenty-second, twenty-third, twenty-fourth, twenty-fifth, twenty-sixth, twenty-seventh, twenty-eighth, twenty-ninth, thirtieth, thirty-first.Dialog:GSA: Nihao, sir / madam. May I help you, sir?Guest: Nihao, Id like
16、to book a room for my friend.GSA: May I know the name, please?Guest: Mary Lim.GSA: When will be the reservation for, sir / madam?Guest: From the 2nd of December for eight days.GSA: From the 2nd of December for eight days, thats to the ninth of December, am I right, sir / madam?Guest: Right.Pair Work
17、 Redo the dialog based on the following situations.1 The guest wants to book a hotel room from May 15 to May 23.2 The guest wants to book a function room from July 20 to July 26.3 The guest wants to book a table in the Chinese restaurant for dinner every day from August 19 to August 23. Non-smoking
18、area.- 6 -DialogueGSA: Excuse me, sir. Which country are you from?Guest: I am from Australia.GSA: Are you an Australian?Guest: Yes, I am.GSA: By the way, what other languages do you speak?Guest: I speak French and Spanish.GSA: Thats wonderful! Thank you for the information.Pair WorkRedo the dialogue
19、 changing the information of countries, languages and nationalities as provided on the next page. You are expected to remember all the country names, languages spoken and peoples nationalities.- 7 -Asian & Oceanic Countries Languages(s) spoken NationalityAustralia English An AustraliaMyanmar Burmese
20、 / English A BurmeseCambodia or KampucheaKhmer / French A CambodianChina Chinese / English A ChineseIndia Hindi / English An IndianIndonesia Indonesian / English An IndonesianSingapore English A SingaporeanIran Parsi (Persian) / English An IranianIraq Arabic / English A IraqiJapan Japanese A Japanes
21、eKorea Korean A KoreanKuwait Arabic / English A KuwaitiLaos Laotian / French / English A LaotianMalaysia Malay or Chinese / English A MalaysianMongolia Mongolian / Russian A MongolianNew Zealand English A New ZealanderRussia Russian / English A RussianThailand Thai / English A ThaiTurkey Turkish / E
22、nglish, German or FrenchA TurkThe United Arab EmiratesArabic English Arab EmiratesVietnam Vietnamese / French or English Vietnamese* Most common foreign language taught in schools.- 8 -Dialog: GSA: May I have your passport to help you register, sir?Guest: Here are you.GSA: Thank you. Mr. Zhang, you
23、are from America.Guest: I was born in China, but u am now a naturalized American.GSA: You speak such nice English. What other languages do you speak?Guest: I also speak Japanese and a little French.GSA: Great.Pair WorkRedo the dialogue by using the following information. Youre expected to remember a
24、ll the country names, languages, and nationalities.European Countries Language (s) spoken NationalityAustria German / English An AustrianBelgium French or Dutch A BelgianBritain English BritishDenmark Danish / English DanishFinland Finnish or Swedish / English FinnishFranc French / English FrenchGer
25、many German / English GermanGreece Greek / English A Greek Iceland Icelandic / English IcelandicItaly Italian / French Italian The Netherlands or Holland Dutch / English DutchNorway Norwegian / English NorwegianPoland Polish / German or Russian A polePortugal Portuguese / French / English A Portugue
26、seSpain Spanish / French / English Spanish Sweden Swedish / English A Swedish / a SwedeSwitzerland German or French Swiss* Most common foreign language taught in school.- 9 -Dialogue:GSA: Nihao, sir. May I help you?Guest: I forget my passport here at the Front Desk/GSA: Which country do you come fro
27、m, sir?Guest: I come from Canada.GSA: Let me see May I know your name, please?Guest: My name is John Smith.GSA: (The GSA takes a quick look at the photograph and then hands the passport to the guest)Here you are, Mr. Smith.Guest: Thank you very much.GSA: By the way, what language do you speak in Can
28、ada?Guest: We speak English and French.GSA: Thank you for the information. I didnt know that before. in this situation, the passport should passed to Duty Manager who will handle it in person.Pair WorkRedo the dialogue by using the following information. Youre expected to remember all the country na
29、mes, languages spoken and nationalities.North and South AmericaCountry Languages NationalityArgentina Spanish / English an ArgentineanBrazil Portuguese / English and Spanish BrazilianCanada English and French a CanadianColombia Spanish / English a ColombianCuba Spanish/English/ Russian a CubanMexico
30、 Spanish / English a MexicanPanama Spanish/English a PanamalianThe U.S. English/Spanish and French an American The most common language taught in schools.- 10 -DialogueGSA: May I have your passport to help you register, sir / madam / miss?Guest: Here you are.GSA: I see you are from Cuba.Guest: No. I
31、m from Africa.GSA: (The GSA cant figure out the Passport) May I know your nationality?Guest: I am Algerian.GSA: So you are from Algeria, a beautiful country in Africa.Guest: Thats right.GSA: By the way, what language do you speak in Algeria?Guest: In my country we speak Arabic and French.GSA: I see.
32、 Thank you for the information.Pair WorkRedo the dialogue by using the following information. Youre expected to remember all the country names, languages spoken and nationalities.African Country Language (s) NationalityAlgeria Arabic/French an AlgerianCongo French CongoleseEgypt Arabic / English EgyptianMorocco Arabic/ French a MoroccanSudan Arabic / English SudaneseUganda English a UgandanSouth Africa English a South AfricanZambia English a ZambianZaire French a Zairian* Most common language taught in schools
