1、Security Office English WordsFire Preventing消防fire extinguisher灭火器fire hydrant消防栓fireproof door防火门fire alarm火灾警报fire drill消防演习fire escape防火梯fire brigade消防支队fire preventing uniform消防服fire blanket灭火毯fire hose灭火水带false alarm消谎报的火灾fire escape mask自助呼吸器UV Light紫外线灭菌灯Fire Sprinkler 消防喷淋hygiene inspection卫
2、生检查Rolling Door卷闸门Fire Lift消防电梯Security安全patrol巡逻camera摄像头camera system监控系统emergency重大紧急事件serious accident严重事故adhesive bandage创可贴fighting打架斗殴suspicious person可疑人物drunk guest醉酒客人injury受伤first aid box急救箱first aid急救iodine碘酒safflower oil红花油wallets/purse钱包back-up battery备用电源guest客人handbag手提包help帮助deceler
3、ation strip减速带Traffic Icon隔离墩Parking lot停车场driveway车道license plate车牌license plate number车牌号码park the car停车square广场parking lot停车场turn left向左转turn right向右转sign标志taxi出租车canopy风雨棚Brick 地砖Position职位Security Manager安全部经理Security Officer保安员Security Office保安部Fire Preventing Supevisor消防主管场所名称Recreation Cente
4、r康乐中心Jasper Hall碧玉厅Dome Brasserie圆顶阁西餐厅washroom卫生间swimming pool游泳池gym健身房Exit 3 Bar空间三酒吧Club Lounge 商务酒廊Front Desk 前台Canton Garden粤唯先中餐厅Business Center 商务中心Atrium Lounge 韵池吧Grandball Rooom白云阁Topaz Hall 黄晶厅Gem Hall宝石厅Crystal Hall 水晶厅Pearl Hall 珍珠厅Diamond Hall 钻石厅Ruby Hall 红宝厅Sapphire Hall 兰宝厅Emeral Ha
5、ll 绿宝厅Opal Hall 瑰宝厅Agate Hall 玛瑙厅Jade Hall 翡翠厅Other words其他单词meeting会议breakfast早餐lunch午餐dinner晚餐Basement 负一层Operation hour营业时间SentencesParking lot停车场Excuse me, you are not allowed to park your car here.对不起，你的车不能停在这里。Follow me, please. Ill call one taxi for you.请跟我来，我来为你叫车。Please follow me to the Sec
6、urity Department.请跟我到保安部去一趟。Greet the Guest迎接客人How are you getting on these days?这几天过得怎么样？Offer the Help提供帮助Can I help you? /What can I do for you?需要我为你服务吗？Whats the matter with you?你哪里不舒服吗？Im very glad to be at your service.很高兴为您服务。Did you have breakfast this morning?你今天早上吃早饭了吗？How many people are
7、there in your party?你们一起有几个人？Our Recreation Center is on the 3rd floor.我们的康乐中心在三楼。Where is Jasper hall?碧玉厅在那里？Im going to the toilet/washroom.我要去卫生间。Where are you going?Where would you like to go?你要去那里？This way, please.这边请。Let me show you the way.我来给你带路。Ill give you a hand.我来帮助你。Here you are.给你。What
8、 time is it now?/Whats the time?现在几点？Whats the operation time of your Dome Brasserie？圆顶阁什么时间营业？Do you have shuttle bus to airport?你们有去机场的班车吗？Which floor will you go？你要去几楼?How can I get there？我怎么去哪里？I want to go shopping.我要去商场。The governor will dine in the Ruby hall/sapphire hall.省长将在红宝厅/兰宝厅用餐Give me
9、 some glasses please, Jane?珍妮，能请给我拿一些玻璃杯吗？I mean what I say.我说话算数。Im good at it.我很在行。Its a deal.一言为定。Thank You .Im coming.谢谢，我就来了。Have you any small change, sir?Do you have any small change, sir?先生您有零钱吗？We dont accept tips, I am very glad to be able to help you.我们不收小费。非常高兴能帮你的忙。Im not sure, but Ill
10、try my best.我没把握，不过我将尽力而为。Just a moment, sir. Ill ask my manager to come over.稍等，我去找经理过来。Make a Call 拨打电话Would you like to leave a message?您要留口信吗？Sorry, he is not in at the moment.对不起，他现在不在.There is call for you.这里有你的电话。We will make everything ready before you come.我们会在您来之前将一切准备好。Please dial 9 befor
11、e you dial the number.拨号码前请先拨 9。Remind the Guest提醒客人Please dont leave anything behind.请不要遗忘您的东西。Please dont forget your handbag.请不要忘记您的手袋。Please be careful.请当心。Mind/Watch your step.请走好。Excuse me sir/madam. Please keep your door well closed.对不起，先生/女士。请将您的房门关好。Please dont smoke here.Thank you for not
12、smoking here.请不要在这里吸烟。Comfort the Guest安慰客人Dont worry.别担心。Im sorry to hear that.听到这件事情我很遗憾。Deal with the Complaint处理投诉Im awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。Whats your opinion of our service?您对我们的服务有什么意见吗？The background music is too noisy.背景音乐的声音太大了。Sorry for any inconvenience caused to
13、you.对于给您造成的麻烦，深感抱歉。Something seems to be wrong with the television.电视机好像出了点问题。Farewell the Guest送别客人I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。Wish you a pleasant journey! Good luck!祝您旅途愉快!祝您好运！Have a nice trip!一路平安。Goodbye and hope to see you again.再见，希望再见到您。Goodbye and thank you for co
14、ming.再见，谢谢您的光临。Good-bye. Have a nice stay。再见。祝您入住愉快。(A: Security Office B: Guest)“ Offer the Help ”Dialogue 1A: Excuse me, you are not allowed to park your car here.B: Where can I park my car?A: Follow me, please. Here is the parking space.B: Thanks a lot.A: Youre welcome.Dialogue 2A: How may I help
15、 you?B: Where is the washroom?A: Please come with me. Here it is.B: Thank you.Dialogue 3A: It seems that you dont feel very well.B: I have a pain in my stomach.A: Do you need to go to the hospital?B: Thank you. There is no need. I still have some medicine.A: If you need any help, just call us.B: OK.Dialogue 4A: Do you want to borrow a safety box？B: Yes, its for my passport and other things.A: All right. Please sign your name here.B: All right.
