,Contents,5,Introduction,6,1. COVID-19 calls for accelerating impact management,8,2. Research highlights: combining values, experience, action and learning,14,3. Values, experiences and why organisations must change,15,4. The role of finance teams in addressing challenges,19,5. To what extent are social and environmental impacts being addressed by the finance team?,22,6. What issues should professional accountants help their organisations tackle and what approaches work?,24,7. Skills, t