02,Executive summary Demographics Operations Outsourcing Accuracy, efficiency, metrics Service delivery Next-gen Employee experience,03 05 12 19 24 35 41 47,Contents,Survey could have been taken through the lens of 3 levels,Three sections could have been taken Individually,Demographics (Organization, Geography, Industry, Employee Population Size and Technology,Benchmarking (Operations, Outsourcing, Accuracy, efficiency, and metrics,Innovation (Service Delivery, Next-gen Technology and Employee e
