1、练习参考答案PART I Receiving Service 接待服务Unit 1 At the Airport 机场接人Situation 1I. Match the words to the right explanations. 1. B 2. A 3. D 4. E 5. CIIComplete the dialogue.1. Are you2. You must come from ERT Company 3. Glad / Pleased to see you4. How was your flight 5. Let me help you with your luggage 6.
2、 Well take the lift to the parking lot.III. Make up a conversation according to the situation and role-play it. (略)Situation 2I. Match the words to the right explanations.1. C 2. E 3. B 4. D 5. AIIComplete the dialogue.1. Is this your first time to Beijing2. How long did you stay 3. I was told you h
3、ad my itinerary4. Here it is 5. How does the schedule sound to you6. That doesnt look too stressful7. If you have any problem, just let me knowIII. Make up a conversation according to the situation and role-play it. (略)Unit 2 Checking in the Hotel 办理宾馆入住Situation 1 . Fill in the blanks with the corr
4、ect form of the words giving.1. reserve/book 2. registration 3. lobby 4. postpone 5. suite 6.credit card, travelling check. Put the following sentences into English.1. I reserved a suite a week ago, from Sept. 2nd to Sept.5th.2. The Reception desk is over there, come along please.3. Could I see your
5、 passport, please.4. Your room has been reserved.5. Would you mind filling in the registration form?Situation 2 . Fill in the blanks with the correct form of the words giving.1. respectively 2. adjuster 3. faces commands 4 .equipped 5. exit. Put the following sentences into English.1. May I help you
6、 with your baggage?2. The room faces south. Its very cozy.3. The hot water supply is round the clock.4. The hotel is equipped with wireless network system5. The extension number is the same as your room number.6. If you need more help, please dial 8 or press the button over there.III Make up a conve
7、rsation according to the situation and role-play it. （略）Situation 3 I. Make up a conversation according to the situation and role-play it.（略）II. Go to a five or four-star hotel in your city to learn how to check in a hotel in English. Then make up a dialogue. （略）Unit 3 Accompanying Guests to the Res
8、taurant 陪同客人到餐馆用餐Situation 1 I. Fill in the blanks with the correct form of the words and phrases given below.1. western 2. invited 3. prefer 4. far 5. deliciousII. Join the words together into a sentence in their proper forms.1. What would you like to have, tea or coffee2. I prefer chicken to beef.
9、 (I prefer beef to chicken.)3. Are you on a special diet4. Everything is ok but fast foodIII. Make up a conversation according to the situation and role-play it.(略)Situation 2 I. Fill in the blanks with the correct form of the words and phrases given below. 1. major 2. recommend 3. famous 4. cuisine
10、 5. menuII. Complete the dialogue with the sentences given.1. C 2. B 3. D 4. A III. Make up a conversation according to the situation and role-play it.(略)Situation 3 I. Fill in the blanks with the correct form of the words and phrases given below. 1.various 2. different 3. fatigue 4. eliminate 5. he
11、althII. Make up sentences with the given words.1. Chinese tea is different from western tea (Western tea is different from chinese tea)2. There are various kinds of tea3. We should pay much attention to our health4. Most of the white-collar staff have chronic fatigueIII. Make up a conversation accor
12、ding to the situation and role-play it.(略)Situation 4 I. Fill in the chart with the names of the western food.（略）II. Complete the dialogue.1. D 2. C 3. B 4. E 5. AIII. Make up a conversation according to the situation and role-play it.(略)Unit 4 Accompanying Guests to the Store 陪同购物 Situation 1 I. Ma
13、tch the words to the right explanations.1.B 2.E 3.A 4.D 5.CIITranslate the sentences into English.1. we can go to the nearby supermarket to get these daily goods.2. It opens from 9:00 a.m. to 9 p.m.3. Dont forget to take a shopping bag.4. He rolled the trolley to the cashier.5. Can I pay by credit c
14、ard?III. Make up a conversation according to the situation and role-play it.（略）Situation 2 I. Match the words to the right explanations.1.B 2.C 3.A 4.E 5.DIITranslate the sentences into English.1. Id like to have a look at Qipao.2. This Qipao suits you.3. Please take care of my bag.4. This one is a
15、bit tighter. A larger size will be better.5. The cashier is in front of the sports clothes counter.6. Keep this invoice. When necessary, you can get refund with it.III. Make up a conversation according to the situation and role-play it.（略）Situation 3I. Match the words to the right explanations.1.B 2
16、.E 3.D 4.A 5.CIITranslate the sentences into English.1. On which floor are the handicrafts sold? They should be on the fourth floor. Lets take the escalator.2. It is a kind of traditional handicraft known as “Jingtai Blue” in Chinese.3. Let me ask about the price.4. I m crazy about the unique color.
17、5. Take care. Its easily broken.6. Please wrap the tea set up nicely.III. Make up a conversation according to the situation and role-play it.（略）Unit 5 Accompanying Guests to the Gym 陪同健身Situation 1 I. Write out the words according to the pictures and divide them into two groups1.baseball 2.golf 3.gy
18、m 4.coffee 5.jogging 6.yoga 7.wine 8. tea 9.fruit 10.cake 11.hamburger 12.cigarette有益健康的：baseball golf gym jogging yoga tea fruit 无益健康的：coffee wine cake hamburger cigaretteII. Choose the right sentence to complete the conversation and read it loudly with your partner.B D C A E III. Read it loudly wi
19、th your partner and make up a similar dialogue.（略）Situation 2 I. Match the words with its right explanation and fill in the blanks with the right words.a = B b = C c = D d = A 1.c 2. b 3. a 4. d.II. Translate the following sentences into English.1. You are always vigorous.2. Moderate-intensity physi
20、cal activity for at least 30 minutes three days a week will improve your health greatly.3. What do you do to keep fit？4. Practicing Yoga over time makes us more attuned to natural cycles.III Fill in the blanks with the right phrases.B A CIV Make up a dialogue according to the following questions and
21、 role-play it.（略）Situation 3 I. Fill in the blanks according to the Chinese meanings.acility b elly dance umbbell m embership card formorm out receptionistII. Translate the following sentences into Chinese.我想了解一下有关会员卡的事。你有什么减肥的建议吗？你们有什么锻炼设备？您能告诉我怎样使用这设备吗？用这会员卡我能多久来一次？这卡用一次合多少钱？III. Translate the fol
22、lowing sentences into English1. We offer various kinds of services.2. We have some specific classes such as yoga, Pilates, belly dance and so on. 3. You can choose any class according to your own preference.4. Monthly card is five hundred RMB5. What are your hours?6. The weekend is our busiest time.
23、7. Please form out the form and Ill find a consultant for you. He will contact you.IV Make up a conversation according to the situation and role-play it.（略）PART Office AffairsUnit 1 At the Front Desk 前台服务Situation 1 IMatch the words to the right explanations.1.D 2.E 3.A 4.B 5.CII. Complete the dialo
24、gues according to the lesson.May I help you? /Have you made an appointment? /schedule/wait a moment/Do you want something to drink? /This wayIII. Make up a conversation according to the situation and role-play it.（略）Situation 2 IMatch the words to the right explanations.1.C 2.D 3.A 4.E 5.BII. Comple
25、te the dialogues with the phrases given.Welcome to our company/ Of course/ Research and Development Department/ Sales Department/ Youre welcomeIII Make up a conversation according to the situation and role-play it.（略）Situation 3 I. Match the words to the definitions. 1.D 2.E 3.A 4.C 5.BII. Match the
26、 sentences with the same meaning in Column A and Column B.1.C 2.D 3.A 4.B III Make up a conversation according to the situation and role-play it.（略）Situation 4 I. Fill in the blank with the correct form of the words and phrases given below.1. copies 2.confirmed 3. duplicating machine 4. in all 5. de
27、partmentII. Discuss with your partner and correct the wrong information.1. The secretary can not give the document to anyone who needed without permission. Especially the confidential one.2. The secretary doesnt have the right to decide when to send the file to the department. The secretary should o
28、bey the order of the leaders.III. Make up a conversation according to the situation and role-play it.（略）Unit 2 At the Office 在办公室Situation 1 I. Match the words to the right explanations。1.B 2.C 3.A 4.E 5.DII. Put the items in the box under the most suitable heading.What do you need in an office?Esse
29、ntial Quite important Not importanttypewriter desk picturescomputer coffee machine plantsfax machine notice board clocktelephone drinks machine radiofiling cabinet exercise book televisionphotocopier bookcasearmchairtableIII. Make up a conversation according to the situation and role-play it.（略）Situ
30、ation 2I. Match the words to the right explanations.1.C 2.A 3.E 4.B 5.DII. Complete the dialogues according to the lesson.1. May I help you? /can I help you? / What can I do for you?2. All invoices and receipts are here. / Here are all the invoices and receipts.3. Ive done it. / Ive stuck all the in
31、voices and receipts on the back of the list.4. When could I get the money?III. Make up a conversation according to the situation and role-play it.（略）Situation 3 I. Fill in the blanks with the correct form of the words given below. 1.quantity 2.label 3.stationeries 4.supply 5.articlesII. Replace the
32、underlined parts with the given words.1. write your name 2. the matter 3. to be copied 4. quickly 5. run outIII. Make up a conversation according to the situation and role-play it.（略）Situation 4 I. Fill in the blanks with the correct form of the words given below.1.look up 2.safe 3.file 4.safe 5.fil
33、e 6.arranged/has arranged 7.confidential II. Translate the following sentences into English1.Please file the documents of the case.2.Keep the documents in each file in chronological order.3.Would you like me to check again in other files?4.You should make some card indexes in order to be convenient
34、for looking up.5.I havent found the files you need.III. Make up conversations according to the situations and role-play it.（略）Situation 5 I. Fill in the blank with the correct form of the words given below.1.password 2.mail 3.secret 4.express 5. registeredII. Act out the following dialogues in pairs
35、. （略）III. Make up a conversation according to the situation and role-play it.（略）UNIT 3 Using the Telephone 使用电话Situation 1 I. Complete the dialogues Dialogue (1)May I speak to your manager?He is talking with a client now.Then Ill just leave a message.Ill give him the message when he is in.Dialogue (
36、2) （1）May I ask who you are calling?（2）speak to Miss Tang form HRD.（3）May I ask whos that speaking?（4）This is Sophie speaking.（5）Could you spell your name?（6）All right. Ill transfer your call right now.II. Translate the following sentences into English:1. Who is speaking please?2. Ill transfer you t
37、o the extension.3. Ill put you through to his office.4. Hes out for lunch.5. He is in a meeting.6. Mr. Brown is on holiday.7. Ms Green is greeting the customers.8. Mr. Lee is on another line right now.9. Theres no one called that there.10. Ill see if he is in.Situation 2I. Dialogue（1）speak （2）please
38、 （3） May （4） calling （5）This is （6） How （7） hold （8）put II. Translate the following sentences into English:1. Id like to speak with Mr. Gray.2. Can I speak to Anne please?3. Is Mr.Gray in /available now?4. Can you connect me to extension 01?III. Make up a conversation according to the situation and
39、role-play it.（略）IV. Work with your partner; try to summarize the procedures of making a telephone call. （略）Situation 3 I. Translate the following sentences into English:1. Could I leave a message?2. Could you please take a message for me?3. Could you please return my call as soon as possible? My num
40、ber is 88563626.4. Could you please repeat that?5. Can you speak more slowly please?6. Let me repeat that just to make sure.7. Ill make sure she gets the message.8. I need to talk to him personally. II. Write down a telephone message according to the conversation:The ERT CompanyTELEPHONE MESSAGETo :
41、Mr. MorningFrom: LindaMessage: Linda wants you to go to her birthday party this evening. So when you come back, give her a call earlier this afternoon. Tel. No._6774373_Date: June , 14th_ Time_8:00am_Received by _Joan_Please call back Will call againUrgentIII. Role-play（略）Unit 4 Dealing with Interpe
42、rsonal Relationships处理人际关系Situation 1 I. Fill in the blanks with the words given.1. work 2. type / write 3. fax 4. telephone / fax 5. writeIIRewrite the sentences according to the model in the box.1. give him 2. send her 3. write them 4. read them 5. fax herIII. Make up conversations according to th
43、e situation and role-play them.（略）Situation 2 I. Match the word to its definition.1. c 2. a 3. b 4. e 5. dII. Make requests with can, could, may and might and then give responses.Suggested answers1. May I watch TV? No problem. 2. Might I use your computer? Sorry, Im using it now.3. Can I have a break please? Sure, you can.
