1、服务外包概论服务外包概论Basics of Service Outsourcing 杨国民 (Michael Yang)2013.3Brief Introduction to Teacher: Who am I?Brief introduction to Learners: Who are You? Now its your turn (点名 ). Please let Michael Yang know something about you, so that we can work better together in the days to comeHow is this course?
2、 Basic Conceptual Real/practical So, 理论 +实践 学习地点：学校 -工厂 实际业务（有业绩） 特定产品（ ）Contents 模块一 服务外包产生的背景、概念和特点模块二 服务外包的种类、形式及内容模块三 全球服务外包市场发展趋势模块四 企业外包战略模块五 中国服务外包产业发展的现状模块六 it外包模块七 财务金融外包模块八 人力资源外包模块九 客户服务外包与呼叫中心模块十 软件外包模块十一 供应链管理与物流外包模块十二 知识流程外包What are we going to learn/do? 成立工作小组（模拟公司） 制定工作规范 与企业的联系 熟悉企业
3、和产品 制作服务外包网站 寻找海内外客户 后续业务Item 1: Concepts A particular job or a type of work that an organization or company provides for you Outsourcing:e.g.If a company outsources work or things, it pays workers from outside the company and often outside the country to do the work or supply the things.e.g. companies that outsource IT functionsThe company began looking for ways to cut costs, which led to the decision to outsource.
