1、第 11章 商务礼仪及社会习俗Chapter 11 Business Etiquette and Social Customs1.Introductions and Greetings介绍及问候l 1.1 Making Introductions见面介绍l The procedure for making introductions varies from culture to culture. First names are used almost immediately by people from American and Great Britain. Introductions are
2、 more formal in some other cultures. Titles are used when introducing people in Germany and Italy; they often indicate the persons profession or educational level.1.Introductions and Greetings介绍及问候l 1.1 Making Introductions见面介绍l Rules to Abide by:l A man is always introduced to a woman.l A young per
3、son is always introduced to an older person.l A less important person is always introduced to a more important person whether male or female.1. Introductions and Greetings介绍及问候l Once you are introduced, you will attract others attention. Now, you should respond properly. Remember the following tips:
4、l Stand up. If you cannot stand up, you should show your intention to do so, or try your best to stand up. No matter you are a lady or a gentleman, you should follow this rule.1. Introductions and Greetings介绍及问候l Smile. Approaching and looking at the other person with smile shows respect to the othe
5、r party.1. Introductions and Greetings介绍及问候l Shake hands. Shaking hands is to show your trust and respect, and its also a way to send your greetings.1. Introductions and Greetings介绍及问候l Repeat names. Greet the other party by repeating the other partys name.1. Introductions and Greetings介绍及问候l Say fa
6、rewell. Say goodbye when you finish your conversation.1. Introductions and Greetings介绍及问候A Muslim businessman in some countries who arrives for a meeting with a co-worker in a veil usually will not introduce her, and she will not speak or shake hands with others. 1. Introductions and Greetings介绍及问候l
7、 When you meet an American for the first time, you should remember that most Americans do not like using “Mrs.,” “Mrs.” or “Miss.” They find these terms too formal. People of all ages prefer to use first names instead of titles and last names. For example, one may say, “How do you do? My name is Wil
8、son, James Wilson. Call me James.” “Glad to meet you. Im Miller. But call me Paul.” Sometimes a lady you meet for the first time may say, “Dont call me Mrs. Smith, just call me Sally.” So when your American friends do not use your last names or titles, that doesnt mean any lack of respect. Using first names shows friendliness.
