1、员工态度与留人技巧培训员工态度与留人技巧培训讲师：谭小琥Talent Management from Employee Attitude to Retention Approach人才管理：员工的态度与留住人才的方式Peter CappelliProfessor and Director 教授及主任Center for Human Resources 人力资源中心The Wharton School 沃顿商学院Is There Something Really Different About Jobs Now?现在的工作真的有所不同吗？ Yes. The notion of a secure,
2、 long-term career is harder to imagine. 是的，一份安全、长期的工作的概念职业更加难以想象。 During the economic “boom” 49% still had downsizing 即便在经济繁荣期，依然有49%的企业在缩小规模。 AMA survey 63 percent cutting in one division and expanding in another 美国管理学会调查-63%的企业在边减边扩 Economy turns fast 经济转变迅速 Employers expecting to hire 19% more co
3、llege grads in Spring 2001 than in 2000. 2001年春季，雇主们计划比上年多招19%的大学毕业生。 By Sept 2001, expecting to hire 20% fewer grads. 到2001年秋季，他们却计划减少20%。Its The New Deal at Work工作中的新状况 The End of Lifetime Commitments 停止终生承诺 But Workers are not all Temps, Either! 但员工并不都是临时的 Its an Open-Ended Arrangement, negotiate
4、d and based on the outside market这种安 是 的、 商的、以 的 Why does that matter? ？Is This Really New?真是新 吗？ That Depends on How Old You Are The Short History of Lifetime Employment这 的年 有多大 终 雇 Why We Moved Toward Careers Inside Companies 们 业转 到 ？ It Wasnt Always So Great. Remember The Organizational Man? 况并不是
5、 。currency1“人吗？What Caused the Change?变的fi Institutional Ownership and Shareholder Value: The Scott Paper Case 所有fl 度与 ： 业 Pressures from Markets: Speed and Variety的”力：速度与变 The Third Wave of Corporate Restructuring 的3 New Management Techniques: Bringing the Market Inside the Firm 新的管理技巧： Effects on
6、Employee Management员工管理的 Employee Tenure: 员工任期 Down with employer: Up with occupation雇主变 ：职业变长 Dismissals quicker 雇更迅速 Training: Not rising 培训： 有长 Wages: Returns to seniority falling 工资：年资上的 The Big Management Challenges 管理大 Retention, Training Investments, Commitment留 、培训上的 资、承诺How About Demographi
7、cs?人 计学的状况 ？ Are There Shortages of Skills? 有 技 ？Or is the problem more complex? fl这 更 ？ How About Technical and IT Skills? 技 与IT技 The “Cobweb” Model “ 模 What Else? 有 ? Talent Management the best really matter人才管理 的 Jobs offer more scope for contributions 工作 更大的 Poor performers are demoralizing员工 不 Performance Management how can you tell who the best are管理 ？If your best employee had an offer to leave at 2x the pay 的员工 ， 一 翻番的工作Could you match it?给他同样的 吗？
