1、运营管理-考题目库krajewski-om9-tif-011 / 27Chapter1 Competing with Operations TRUE/FALSE1. Operations management refers to the direction and control of inputs that transform processes into products and services.Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: ope
2、rations management, inputs, process, transformation2. As a functional area of a business, Operations translates materials and services into outputs. Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation3.
3、The three main line functions of any business include Operations, Finance and Marketing. Answer: TrueReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation4. Support functions in an organization include Operations, Fin
4、ance and Marketing. Answer: FalseReference: Operations Management Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation5. Support functions in an organization include Accounting, Human Resources and Engineering. Answer: TrueReference: Operations Mana
5、gement Across the OrganizationDifficulty: EasyKeywords: operations management, inputs, process, transformation6. A process involves transforming inputs into outputs.Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: process, inputs, outputs运营管理-考题目库krajewski-om9-tif-012 / 277. Inputs to
6、a process can include human resources.Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: inputs, process, resources8. Every process has a customer.Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: process, customer9. A nested process refers to a process within a process.Answ
7、er: TrueReference: A Process ViewDifficulty: EasyKeywords: nested process10. At the level of the firm, service providers offer just services and manufacturers offer just products.Answer: FalseReference: A Process ViewDifficulty: ModerateKeywords: manufacturing, service, similarity, goods, services11
8、. At the process level, it is much easier to distinguish whether the process is providing a service or manufacturing a product.Answer: TrueReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, goods, services12. In a service process, output can be inventoried
9、.Answer: FalseReference: A Process ViewDifficulty: EasyKeywords: manufacturing process, service process, inventory13. Manufacturing processes tend to be capital intensive, while service processes tend to be more labor intensive. Answer: TrueReference: A Process ViewDifficulty: EasyKeywords: manufact
10、uring process, service process, capital intensive, labor intensive运营管理-考题目库krajewski-om9-tif-013 / 2714. Quality is more easily measured in a service process than in a manufacturing process. Answer: FalseReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, q
11、uality15. Manufacturing processes usually have long response times compared to service processes. Answer: TrueReference: A Process ViewDifficulty: ModerateKeywords: manufacturing process, service process, response time16. Contact with the customer is usually higher in a manufacturing process than in
12、 a service process. Answer: FalseReference: A Process ViewDifficulty: EasyKeywords: manufacturing process, service process, customer contact17. A core process is a set of activities that delivers value to external customers.Answer: TrueReference: The Supply Chain ViewDifficulty: ModerateKeywords: co
13、re process, supply chain18. A supply chain is the cumulative work of a firms processes.Answer: TrueReference: The Supply Chain ViewDifficulty: EasyKeywords: process, supply chain19. The supplier relationship process selects the suppliers of services, materials and information, while the order fulfil
14、lment process facilitates the timely and efficient flow of these items into the firm.Answer: FalseReference: The Supply Chain ViewDifficulty: ModerateKeywords: supplier relationship, process, order fulfillment process20. Environmental scanning refers to the unique resources and strengths that an org
15、anizations management considers when formulating a strategy.Answer: FalseReference: The Supply Chain ViewDifficulty: ModerateKeywords: environmental scanning, strategy运营管理-考题目库krajewski-om9-tif-014 / 2721. A firms core competencies should determine its core processes.Answer: TrueReference: The Suppl
16、y Chain ViewDifficulty: EasyKeywords: core competency, core process22. Competitive priorities are the means by which operations implements the firms corporate strategies.Answer: FalseReference: Competitive Priorities and CapabilitiesDifficulty: ModerateKeywords: competitive priority, corporate strat
17、egy23. Flexibility is a possible competitive priority.Answer: TrueReference: Competitive Priorities and CapabilitiesDifficulty: EasyKeywords: flexibility, competitive priority24. Consistent quality is not important to todays consumers.Answer: FalseReference: Competitive Priorities and CapabilitiesDi
18、fficulty: EasyKeywords: consistent quality, competitive priorities25. Delivery speed is measured by the elapsed time between receipt of a customers order and filling it.Answer: TrueReference: Competitive Priorities and CapabilitiesDifficulty: ModerateKeywords: delivery speed, order, fill time26. Vol
19、ume flexibility involves accelerating or decelerating the rate of production of services or products to handle large fluctuations in demand.Answer: TrueReference: Competitive Priorities and CapabilitiesDifficulty: HardKeywords: volume flexibility27. A firm once made purchasing decisions based on whi
20、ch supplier had the lowest cost. But once cash flow was healthy, purchasing decisions were made based on which company could provide the goods and services the fastest. In this case, delivery speed is clearly the order qualifier.Answer: FalseReference: Competitive Priorities and CapabilitiesDifficul
21、ty: ModerateKeywords: competitive priority, order qualifier运营管理-考题目库krajewski-om9-tif-015 / 2728. Strategic plans are developed farther into the future than tactical plans.Answer: TrueReference: Operations Strategy As a Pattern of DecisionsDifficulty: EasyKeywords: strategic plans, tactical plans29.
22、 Productivity is measured as input divided by output.Answer: FalseReference: Trends in Operations ManagementDifficulty: EasyKeywords: productivity, input, output30. Labor productivity is an index of the output per person or hours worked.Answer: TrueReference: Trends in Operations ManagementDifficult
23、y: ModerateKeywords: labor productivity, output31. Most products today are composites of global materials and services from throughout the world.Answer: TrueReference: Trends in Operations ManagementDifficulty: ModerateKeywords: globalization, products32. The increased global presence of many firms
24、has lessened the burden to behave ethically.Answer: FalseReference: Trends in Operations ManagementDifficulty: EasyKeywords: ethics, global presenceMULTIPLE CHOICE33. Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an organization, they are all linked t
25、ogether through:a. management.b. processes.c. customers.d. stakeholders.Answer: bReference: Operations Management Across the OrganizationDifficulty: ModerateKeywords: departments, functions, processes运营管理-考题目库krajewski-om9-tif-016 / 2734. Which one of the following statements regarding operations ma
26、nagement is true? a. Inputs to a production system include capital and materials, but not human resources. b. Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. c. Typical inputs to a production system are processes and consu
27、mer goods. d. Customer participation and information on performance are two special types of inputs to a production system. Answer: dReference: A Process ViewDifficulty: ModerateKeywords: operations, participation, information, input35. Operations management is part of a production system that can b
28、e described in the following manner: Organization: inputsprocessesoutputs.Which one of the following correctly describes a production system?a. Airline: pilotsplanestransportationb. Bank: tellerscomputer equipmentdepositsc. Furniture manufacturer: woodsandingchaird. Telephone company: satellitescabl
29、escommunicationAnswer: cReference: A Process ViewDifficulty: ModerateKeywords: production system, input, process, outputYou are the Production Manager for the toy manufacturing process at the ABC Company. 36. Use the information provided in Table 1.1. An example of an internal customer is:a. The lum
30、ber companyb. The Receiving Department at ABCc. The Shipping Department at ABC d. The toy store at the mallAnswer: cReference: A Process ViewDifficulty: ModerateKeywords: internal customerLUMBER COMPANYABC TOY MANUFACTURING COMPANY TOY STORE AT THE MALLTable 1.1运营管理-考题目库krajewski-om9-tif-017 / 2737.
31、 Use the information provided in Table 1.1. An example of an internal supplier is:a. The lumber companyb. The Receiving Department at ABC c. The Shipping Department at ABCd. The toy store at the mallAnswer: bReference: A Process ViewDifficulty: ModerateKeywords: internal supplier38. Use the informat
32、ion provided in Table 1.1. An example of an external customer is:a. The lumber companyb. The Receiving Department at ABCc. The Shipping Department at ABCd. The toy store at the mall Answer: dReference: A Process ViewDifficulty: ModerateKeywords: external customer39. Use the information provided in T
33、able 1.1. An example of an external supplier is:a. The lumber company b. The Receiving Department at ABCc. The Shipping Department at ABCd. The toy store at the mallAnswer: aReference: A Process ViewDifficulty: ModerateKeywords: external supplier40. Which of the following is an example of a nested p
34、rocess?a. At the start of the new semester, a student first pays tuition and then goes to the bookstore.b. A customer service representative verifies a callers account information.c. A candidates intent to graduate is checked for financial holds by the Bursar and for degree requirements by Advising
35、before the diploma mill prints their sheepskin.d. A stockbroker calls a client and advises her to sell silver short.Answer: cReference: A Process ViewDifficulty: EasyKeywords: nested process运营管理-考题目库krajewski-om9-tif-018 / 2741. Which of the following statements is more of a general characteristic o
36、f a manufacturing organization, as compared to a service organization?a. Short-term demand tends to be highly variable.b. Operations are more capital intensive.c. Outputs are more intangible.d. Quality is more difficult to measure.Answer: bReference: A Process ViewDifficulty: ModerateKeywords: manuf
37、acturing organization, service organization, capital intensity42. Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization? a. Output can be inventoried. b. The response time is longer. c. There is less customer
38、contact. d. The facilities tend to be smaller. Answer: dReference: A Process ViewDifficulty: ModerateKeywords: manufacturing organization, service organization, facilities43. Manufacturing processes usually have: a. physical, durable output. b. high levels of customer contact. c. output that cannot
39、be inventoried. d. low levels of capital intensity. Answer: aReference: A Process ViewDifficulty: ModerateKeywords: manufacturing organization, service organization, physical output44. Service processes usually have: a. physical, durable output. b. low levels of customer contact. c. output that can
40、be inventoried. d. low levels of capital intensity. Answer: dReference: A Process ViewDifficulty: ModerateKeywords: manufacturing organization, service organization, capital intensity运营管理-考题目库krajewski-om9-tif-019 / 2745. Which of the following statements concerning manufacturing and service organiz
41、ations is generally true? a. A service facility is more likely to serve national or even international markets. b. Manufacturing organizations generally have more difficulty in matching capacity with demand. c. In many service organizations, such as hospitals and entertainment centers, customers the
42、mselves are inputs to the transformation processes. d. Most service organizations can buffer themselves against uncertain demand by creating inventories and smoothing output levels. Answer: cReference: A Process ViewDifficulty: ModerateKeywords: manufacturing organization, service organization, inpu
43、t, transformation process46. Refresh your understanding of the word customer in operations management and identify the statement that is TRUE. a. Manufacturing systems can have only internal customers because other departments are responsible for serving the external customer. b. Only service organi
44、zations have external customers because service is provided in the presence of a customer. c. Customers can be internal or external in both manufacturing and service operations. d. The concept of an external customer is no longer relevant because delivery is given by third-party distribution compani
45、es. Answer: cReference: A Process ViewDifficulty: ModerateKeywords: internal customer, external customer, manufacturing operation, service operation47. Which of the following statements is best? Operations management can be made more effective by:a. focusing on aspects of operations that are directl
46、y related to production.b. coordinating operations with other functional areas that impact operations.c. making production early enough so that stockouts do not occur.d. coordinating all activities related to operations directly or indirectly, both within and outside the organization.Answer: dRefere
47、nce: A Process ViewDifficulty: ModerateKeywords: operation management, coordination of activities运营管理-考题目库krajewski-om9-tif-0110 / 2748. A set of activities that delivers value to external customers is a:a. supply chain.b. core process.c. support process.d. system.Answer: bReference: The Supply Chai
48、n ViewDifficulty: ModerateKeywords: activity, core process49. Budgeting, recruiting, and scheduling are examples of these types of processes.a. Developmentb. Core processc. Support processd. SystemAnswer: cReference: The Supply Chain ViewDifficulty: ModerateKeywords: activity, support process50. The
49、 core processes in a supply chain must add value for the external customers, while support processes:a. do not add value for the customer.b. include the order fulfillment process.c. are directly involved in service to the external client.d. are also part of the supply chain.Answer: dReference: The Supply Chain ViewDifficulty: ModerateKeywords: core process, support process, supply chain51. The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the:a. customer relationship process.b. new
