1、“商务交际英语（1） ”模拟试题及参考答案I. MULTIPLE CHOICE （10 小题，每小题1分，共10分）Choose the letter indicating the best choice to complete each sentence or answer each question:1. Which of the following is NOT an external barrier to communication?a. Motivation or interests. b. Environmental factors such as lighting and hea
2、t.c. A closed or authoritarian climate.d. An open climate in which communication flows easily.2. What is NOT included in the purpose of communication?a. To establish goodwill.b. To build self-esteem.c. To obtain information.d. To practice using language accurately.3. If verbal and non-verbal symbols
3、 in the senders message conflict, receivers generally _.a. believe the non-verbal symbols over the verbal symbolsb. believe the verbal symbols over the non-verbal symbolsc. dont know which to believed. believe both the verbal and non-verbal symbols4. To communicate effectively, the sender must _.a.
4、use audience analysis, examine the messages environment, encourage and interpret feedbackb. use audience analysis, read and listen effectivelyc. use audience analysis and overcome external and internal barriers to communicate d. speak and write clearly, and use proper equipment5. When communicating
5、with other people, remember that everyone wants to feel _.a. admired and cared forb. understood and importantc. important, competent, and admiredd. valued, respected, and understood 6. Which of the following statements about body language is true?a. People from different cultures interpret body lang
6、uage in different ways.b. Basic body language is universal; it means the same to all people.c. Facial expressions are universal, but gestures are less so.d. Friendly body language is all the same; unfriendly or threatening gestures vary.7. Which of the following is a receiver-oriented statement?a. I
7、 grant your request for vacation from the week of August 14th.b. Our company works hard to meet the needs of our customers.c. As our guest, you will receive the attention that you deserve.d. We make every effort to serve our clients efficiently and at their convenience.8. What is NOT included in the
8、 stage of planning a message?a. To identify the objective.b. To determine the main idea.c. To choose supporting information.d. To evaluate the message.9. Which of the following is NOT included in the common abuses of memos?a. Written too frequently.b. Written to gain attention.c. Written to express
9、one main idea.d. Written by a committee.10. According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?a. The ending should be friendly, courteous and personable.b. The main idea can be presented at the end.c. Supporting informati
10、on should be presented as much as possible.d. More information should be presented later.II. TRUE / FALSE （10小题，每小题1分，共10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course bo
11、ok.T / F_ 1. The primary participants in the communication process are senders and receivers._ 2. All business messages should promote goodwill. _ 3. Once you run your word processors spell checker, your writing will be free of spelling errors. _ 4. A letter contains both verbal and nonverbal symbol
12、s. _ 5. When conversing with a coworker, the distance between the two of you sends a nonverbal message. _ 6. The words police officer, technician and server are all neutral, or unbiased. _ 7. Audience analysis should be a major tool for the effective senders of messages._ 8. If a work team is going
13、to be effective, it is usually effective from the very first meeting._ 9. To overcome diversity in the workplace, the best plan is to overlook difference. _ 10. Proofreading the hardcopy, even after proofing on screen, ensures the accuracy of a document. III. CASE ANALYSIS（10 分）Rewrite the following
14、 short paragraph by identifying all errors and correcting them:Thank you for request information on DayPro franchises. For more than a decade now, DayPro have been expanding successfully, and we is very pleased that you have an interest in join our successful family of franchise owners and operator.
15、IV. READING COMPREHENSION （10 小题，每小题 2 分，共 20 分）Read the following two passages and answer the questions.Passage One:Complete messages contain a variety of sentence types. You will hold your readers attention if you vary the length and structure of your sentences as well as the structure of your par
16、agraphs.It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably short sentencesperhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence st
17、ructure naturally varies as well. Alternate simple sentences with compound and complex sentences.Varying paragraph length also keeps your writing from being choppy. Weve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs
18、plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to add interest. A short paragraph also is a way to emphasize an important point.1. It is advisable to keep the average length of a sentence at _.a. more than 20 words.b. not more th
19、an 20 words.c. 10 words or fewer.2. The word choppy in the passage means _.a. short irregular wavesb. cut into piecesc. short, broken and slightly rough.3. According to the last paragraph, _.a. the length of all paragraphs should be the sameb. the middle paragraphs should be shorter than the beginni
20、ng and ending onesc. the middle paragraphs should be longer than the beginning and ending ones4. When you write sentences of different lengths, _.a. the structure of the sentences will also be differentb. they will have the same structurec. your variation will have no effect on the sentence structur
21、e5. In the following statements, which is true about a short paragraph?a. It is less important than a long paragraph.b. It can be used to express emphasis.c. You have to put a short paragraph after several short paragraphs.Passage Two:Although language is an important part of communication, communic
22、ation is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone elses idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different lan
23、guages still may not enable him or her to understand the issues from the viewpoint of those from another culture.Cross-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different c
24、ultures. Being aware of and understanding these different assumptions can help improve communication and relationships.The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process whereby human behavior, both verb
25、al and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily according to what the transmitter believes he or she is communicating. This is an interactive process.6. People from different cultures think differently about various issues than do Nort
26、h Americans. This sentence means _.a. Other people have deeper understanding than the North Americans.b. Other people understand more issues than the North Americans.c. Other people may understand things in a way different from that of the North Americans.7. According to the passage, which of the fo
27、llowing statements is true?a. By speaking three languages, people do not naturally share the viewpoint of other people.b. By speaking three languages, people naturally share the viewpoint of other people.c. All Americans speak three different languages.8. Which of the following statement is true?a.
28、Cross-cultural communication only occurs when you work in another country.b. Within-culture communication never occurs when you travel to another country.c. Cross-cultural communication is more complex than within-culture communication.9. In communication, people respond according to _.a. the intent
29、ion of the message senderb. their own understanding of the messagec. the literal meaning of the message10.According to the last paragraph, _.a. perception and response are equally importantb. perception is more important than responsec. perception is less important than responseV. TRANSLATION（3 段短文，
30、每段 5 分，共 15 分）Translate the following passages into Chinese:1.A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be clas
31、sified according to their style, purpose, and format.2.A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organ
32、izing are required to convey the disappointing news and yet maintain goodwill.3.Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a
33、group of colleagues, or employees and their vendors or clients.VI. WRITING （35 分）1. According to the given facts, format a business envelope: (5 分)The sender:INTEGRATED COMPUTER TECHNOLOGY CO.LTDRm 806, Ang Mo Kio Industrial Park 2, Singapore 668987Tel: (65)245 9876Fax: (65)245 8907The receiver:Mr.
34、David Law, D2 #05-06 Kentmore Park, 89 Pasir Panjang Hill Road, Singapore 05112. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. Howev
35、er, the company will not fire any one and the present situation will be changing in the near future.(10 分)3. Write a letter to decline to supply the information requested：（20 分）Situation: Trey Alfred, a graduate student at a local university, is conducting research on stockholder reactions to corpor
36、ate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of you
37、r stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is 435 North Essence Avenue, Prairie Village, KS GG 66208-1935.“商务交际英语”样题 参考答案一. MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter of the best word or words to complete each sentence:1. a 2. d 3. a 4. c 5.
38、 d6. a 7. c 8. d 9. c 10. b二、TRUE / FALSE （10小题，每小题 1分，共10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false.1. T 2. T 3. F 4. T 5. T6. T 7. T 8. F 9. F 10. T 三、CASE ANALYSIS（10 分）Thank you for requesting information on DayPro franchises. Fo
39、r more than a decade now, DayPro has been expanding successfully, and we are very pleased that you have an interest in joining our successful family of franchise owners and operators.评分标准：短文中有 5 个错，找出错误 5 分；改正错误 5 分。四、READING COMPREHENSION （10 小题，每小题 2 分，共 20 分）Read the following two passages and an
40、swer the questions.Passage One: b, c, c, a, bPassage Two: c, a, c, b, a五、TRANSLATION（3 段短文，每段 5 分，共 15 分）Translate the following passages into Chinese:1.A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are b
41、usiness tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。2.A letter containing a negative message conveys news that will disappoint the
42、receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill.一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项提议。
43、这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。3.Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and thei
44、r vendors or clients.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。六、WRITING （35 分） 1. According to the given facts, format a business envelope:（5 分）INTEGRATED COMPUTER TECHNOLOGY CO.LTDRm 806, Ang Mo Kio Industrial Park 2, Singapore 668987INTEGRATED COM
45、PUTER TECHNOLOGY CO.LTDRm 806Ang Mo Kio Industrial Park 2Singapore 668987Mr. David LawD2 #05-06 Kentmore Park89 Pasir Panjang Hill RoadSingapore 0511评分标准：格 式 3 分内 容 2 分2. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to
46、 inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future.(10 分)Sample:TO: all company employeesFROM: the administration officerDATE: 15th January, 2003SUBJECT: to info
47、rm the overtime policyAfter examining the companys present policy on overtime work, the board has just come to the decision that the overtime policy will remain as it used to be and cannot assure of the overtime pay, because the company is now in a difficult time. However, the board promises that th
48、e company will not fire anyone until the present situation changes for the better in the future.评分标准：格 式 、 版 面 4 分内 容 5 分 （ 清 楚 ， 合 理 ）拼 法 及 其 它 1 分3. Write a letter to decline to supply the information requested.Situation: Trey Alfred, a graduate student at a local university, is conducting researc
49、h on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is 435 North Essence
