1、 一、问候语Good morning . 您好！（早上好）Good afternoon. 您好！（下午好）Good evening. 您好！（晚上好）How do you do? Nice to meet you. 见到您很高兴。Glad to meet you. Pleased to meet you. 二、欢迎语 Welcome to our train. 欢迎乘坐本次列车。 Welcome aboard! 请上车！Example 1: A: Good morning! B: Good morning! Welcome aboard! A: Thank you. Its nice to b
2、e here. B: Hope you enjoy your trip.三、答谢语 1、列车员答谢旅客：Thank you very much. 非常感谢。2、旅客向列车员答谢时，一般说： You are welcome. 不客气。 Its my pleasure. 或 Its a pleasure. 别客气。 Im glad you like it. 我很高兴您能喜欢。 Its very kind of you to say so. 谢谢您的夸奖。四、道歉语 1、 列车员向旅客道歉： Im sorry. 或 Sorry. 对不起。 Excuse me. 劳驾。I beg your pardo
3、n? 或 Pardon? 您能再说一遍吗？Im sorry, Ill do it right away. 对不起，我马上办。Sorry to trouble. 对不起麻烦您一下。Sorry, I dont quite understand you. 对不起，我不太明白您的意思。Excuse me. I dont catch your meaning.请原谅，我没有领会您的意思。2、旅客向列车员道歉时，一般说： Thats all right. 没关系。 It doesnt matter. Dont worry about it. 也可以说： Never mind. Its nothing.五、
4、征询和问答 1、旅游、服务行业工作人员接待时开口语，意思是有什么事吗？May I help you? Can I help you? What can I do for you? Is there anything I can do for you?Example 2: A: Good afternoon. B: Good afternoon. What can I do for you? A: Am I in the right coach? B: Show me your ticket, please. Yes, you are in the right coach and its in the middle of it. A: Thank you.
