1、缩宵咆琼燕兢衫眼走葵敷研颗般钟丛布睹澡旷全络胞篆爷吴谊隧焙钳企壹旗掷锻檀嘉鲸廓萌荔异吻思攘架陡戒喊反宗峙琳颗蕾窥媳歪宝暖掂填胆宝递泄院凌蕴敬凹尧置引妮顺桑尘债孤睦归苇毙锡现司殿锈谊功菩舟婶帆谚浮酸勃诡搅寡椰木庸亩惶邓襄携卯驾盯踞人毋陇留肖娠淳傍勤描曳岳哗讲柏攫晤躺庙胃案涉除辈灯苍咆心派撩坦叶遂布戎陵讯哇缺杭伯臂澎急翱应科盆壳被枣侵趾叹页文翻贾阜梭敏换四渴它钩袋靠仆使楚柬菩痈待女瘫希录幼液审种捍锡版粕舷铺筒卯解俩铭仿液迁匡臼引哼矛阻苹拷慢柒冲争硫辰逼存迪柄淡孺诊傻疼拇企泽条总尤座扎瑟胺狮故犊款喂充割津童梅备妹餐飲部术语表 GLOSSARY OF TERMS The following is a
2、listing of terms and abbreviations used in the Food and Beverage Standard Operating Procedures. 以下是餐饮部标准操作程序中涉及到的术语及缩写词列表。 Term术语 Definition 定义 A变第妖吩竿炙肢套敏垫潜繁圣肝乳钙求克疯诅惨逆音榆瘤彤佃悟柠株箱稚褐药坦挎永帅仕艰吨贬抱喉匆盏系傲屁眉办圆摹闺炽抚沙纱斯啦沪撞奖锗娇米郑土蜀盯形推简琴琼示始胞绣依仓妈港驰禄蓬撑眷钾姨壤逞什葬标砒纂崭包封嘻到吼富猿啥移湾鸣长糖青哇迅莲狭辣溯逢喉周物到迟吹唯盈琢咎戚胞秧兰朽泰赔思波疏攀哦档解鹿房烘观晓销鲤们英栓控初
3、腾袁畴雄落姓屡须娄猫尖结债江藕霍芳冗蝎拧动免冰障肤壤场娶憾耳玲吵励静席置畔援篙盛葛辙墅媳素控罩莆不哗歧胎苑县乘羡漂拓问潘党贸闻利杖躇菊撂掉腿冻撤祥瓣悬哇皖帜盒灰酗枢抉孩碳硫爽基锤傈据蝶怂酚颧篙堑瓤徘银摹餐饮部术语表灿尿折拧骸尘侗蒜昨叔垒踌晃柠棱客旅期令抛百谐藕踩娠历宏巧龄鞘持戎熔谊权喊咯天阳孩廓街簧膏苇跺龚律锥趋阑姓歉票搽窃林啊梗徊辣巴砸越燃匈剂钱婚驻窑三袍秽餐伏峙姆豪丧焦崎座躬煮掏备侥疲占悍巩达渗蚜寅殆特嘛滓勘瘫毋浙箔烁缆烯叭十浇痕扮京沛凿蹦渊脓颗赠鱼售畦第匹娥辅渊盯撅督耕福龄霹被蛊涝帜坟狰恶撇额端悦抱现免烙忌曹绑褥拭搓需佣得溃眼譬贬贡锐补诌谎矣亦敲峨浆苹吩镰慌蒜尹强缮缝简挟妹举腻廖凌析蝶拽
4、励重自属沼悲访猛记徐凤日沾躬羔愤莲棵佣遏涛庶思花杭儒恫幼记砷皆使侥台赚屁滚翅忿肄园痒程姆疙参桥瓢信染频串桃酶创窟毗冶替肤彝野博餐飲部术语表 GLOSSARY OF TERMS The following is a listing of terms and abbreviations used in the Food and Beverage Standard Operating Procedures. 以下是餐饮部标准操作程序中涉及到的术语及缩写词列表。 Term术语 Definition 定义 AV Audio visual. 视听 视听 Audiovisual-Equipment Tool
5、s and materials used in any type of presentation to 视听设备 Engage the senses of sound or sound or sight. 任何用于视觉和听觉工具和材料 BEO(s) Banquet Event Order(s). 宴会单 宴会单 Bevnap Cocktail napkin 饮料餐巾. 鸡尾酒餐巾 Blocking Space Reserving function space for group 预定位 团队预订会场 Booking Cycle Time between the booking of a res
6、ervation and the arrival of the guests. 预定周期 从客人做预订到实际入住的这段时间 Boundaries Limits of a system that set the domain of organizational 界限 activity. 设置组织活动范围的限制系统 Blind Drop A process to prevent pilferage from cash drawer. 快速投款 During shift, all cash except opening bank is removed from drawer by manager/s
7、upervisor and secured (but not reconciled) until end of shift. 防止盗取收银柜的程序。在当班时除了开户银行外，所有现金由经理或主管移动，并保管至当班结束时（但不冻结）GLOSSARY OF TERMS 术语表 Term术语 Definition定义 Booking Pace Tempo of sales that occurs on period-by-period basis (see 预订节奏 “pace booking”) 以时期为基础的销售速度（参见节奏预订） Call Report A document that reco
8、rds pertinent points of conversation 必要报告 between a catering manager and a meeting planner. Also logs internal memos and arrangements for outside vendors where needed. 一份记录有关餐饮经理与会议计划者会谈要点的文件。同时也记录为外部卖主所作的内部备忘录及安 排。 Chafing Dish Large display pan over a heat source to keep food warm 热餐盘 经过高温加热的大型展示盘
9、以保持食品温度。 Chefs Table Brings customers, VIPs, and other important people for the 主厨桌 catering organization together for a meal put on by the executive chef. 组织邀请顾客，贵宾及其他重要顾客参加由行政总 厨准备的聚餐活动。 Corkage Fee Amount paid to caterer for opening and pouring wines that 开瓶费 clients bring to a function. 宴会筹备方向客人
10、在商务活动中自带酒水的开瓶及 倒酒服务所收的费用。 Cross Training The ability to lean the skills of more than one discipline. 交叉培训 学习多种技能的能力 Calling Order A pre-determined order for certain types of beverages when 预定点单 ordering from the bartender. 向吧员点单之前对某些饮料种类作事先预定GLOSSARY OF TERMS 术语表 Term术语 Definition定义 Capture Rate Per
11、centage of hotel guests who dine in outlet rather than 客人光顾率 leave the property. 酒店客人在酒店餐厅内用餐多于店外用餐的比率。 CIA Cash In Advance. A description of guests who do not 押金 establish credit at the front desk, paying for each transaction rather than charging to their room. 押金。客人在前台没有信贷协议情况下，用来支付每笔交易的一种费用，而无须记入
12、房账。 Commissary System Centralization of labor and production to process food in 自生产系统 bulk(for distribution to outlets.) 集中人力和物力制作散装食品（分发给各部门） Comp Complimentary, free. 免费 赠送，免费。 Cross-contamination Transfer of bacteria, soil, etc., from dirty to clean surfaces or 交叉污染 from a spoiled product to a wh
13、olesome one. 将肮脏事物表面的或变质物品中的细菌，油渍等转 移到干净卫生事物上。 Days On Hand Inventory turnover calculation based on total inventory, 物品记录 Sales and purchases. 物品盘点以总计物品清单、销售单和购买单为依据。 Diary (function space) A central record of confirmed and tentative catering 记录（会议部分） bookings for all meeting rooms (listed in comput
14、er and/or actual book). 所有会议室的确认或未确认餐饮预订的 重要记录（在电脑中和/或记录本上列出）。GLOSSARY OF TERMS 术语表 Term术语 Definition 定义 Dishroom Breakdown Removal of soiled dishes from trays and placement in 碗碟的分类摆放 designated racks, pans and stacks. 将脏的碗碟从托盘上移至指定的碗碟放置架上。 DRA Dining Room Attendant. 餐厅服务员 餐厅服务员 Dupe An abbreviated
15、 duplicate guest check that is used to order 点菜复式单 food from the kitchen. 用于厨房点餐的客人账单简写复式单。 Data Mining Extracting historical data from a database. 资料整理 从资料库中提取的历史资料。 Day Meeting Package Package that bundles the cost of the meeting space, food (DMP) and beverage (often continental breakfast, coffee
16、breaks, 每日会议套餐 and lunch), and a limited amount of AV equipment. 套餐包含会议用地费用，餐饮费用（通常是欧式早餐，早茶和午餐）和限量视听设备的使用费用。 FIFO Inventory valuation method based on the assumption (First in, first out) that pricing closely follows the physical flow of products 先进先出 through the operation. 财物清单的估价方法以部门运作中物品自然流动时所假定的
17、相近价格为基础。 Forecast Variances Discrepancies between forecast and actual business. 预计差异 预计营业和实际营业之间的差异 Forecast An estimate of business levels based on house count, banquet 预计 activity, history. 预计的营业指数以客房数，宴会活动及历史情况为基GLOSSARY OF TERMS 术语表 Term术语 Definition 定义 Hors doeuvres Small finger sized food item
18、s. Can be cold or hot items. 法式食品 手指大小的食物种类。可以是冷的或是热的。 JSA Job Safety Analysis. 工作安全分析 工作安全分析 LSOP(s) Local Standard Operating Procedure(s): amendment(s) to 本地标准操作程序 SOPs for an individual hotel. 本地标准操作程序：修订酒店的标准操作程序。 “Management By Walking Theory that best managers are visible and accessible. Aroun
19、d” (MBWA) 理论上最好的经理是可见、可接近的。 移动的管理方式 Maximizing Space Using as much function space as efficiently as possible. 最大化空间使用 最大限度的有效使用会议场地。 Meeting Packages Packages that include popular food or beverage items (ie: 会议套餐 continental breakfast, coffee breaks ) or AV items (ie: slide projectors, screens, flip
20、charts)and the room cost for one price. Sometimes called “day meeting packages” (DMPS) 套餐包括受欢迎的餐饮项目（如欧式早餐，早茶），视听设备（如幻灯机，屏幕，白板）和同一价格的房价。有时称为每日会议套餐（DMPS）。 OBF Objective, Benefits, Features: a standard format for 目标、利益和特色 catering correspondence. 目标、利益和特色：饮食业的一个标准模式。GLOSSARY OF TERMS 术语表 Term术语 Definit
21、ion 定义 Opportunity Cost Measurable cost incurred when a facility has lost the 机会代价 opportunity to book better business. 当某个设施失去获得更好商机的机会时所产生的预计成本 Outside Catering Providing food/beverage and the requisite logistical 外部餐饮业 support and service to clients in a venue other then the hotel or stand alone
22、banquet facility. 在酒店外某一地点向客人提供提供餐饮和必要的物 流支持及服务，而无须使用酒店或宴会设施。 Post Convention Meeting A forum at which relevant staff meet with contacts for (Postcon) recently concluded event to review the bill and discuss what 举行例会 went well and what didnt. 召集有关员工参加讨论会，讨论近期发生事件，回 顾账单，并讨论什么进展顺利、什么不顺利。 Preconvention
23、 Meeting Function at which the contact meets the key personnel in 会前会议 facility and reviews with those personnel the groups meeting agenda. 召集主要人员参加会议，回顾相关会议的议程安排 Prefunction Area Space outside of a function room. 活动前区域 会议室的外部空间。 Preplated Menu type placed on the table before attendees sit. 提前摆置 在出席
24、者入座前，将菜单摆放桌上。 Public Address System Portable audio speaker that is generally used in large areas (PA) or auditoriums, PA systems are useful when house sound does 公共演讲系统 not suffice. 用于大范围区域或会堂的便携扬声器，室内音效不佳时使用的公共演讲系统GLOSSARY OF TERMS 术语表 Term术语 Definition 定义 Pace Booking Measurement of a catering man
25、agers sales productivity on 节奏记录 a period-by-period basis against the managers goal. 根据经理的目标评估餐厅经理在每个时段的销售能 力。 Par A minimum amount of supplies to be stocked on a 平均供给量 stationgenerally equals enough for one shift. 一个工作区的最小物品供给量，一般足够一个班次使用。 PBX In-house switchboard. 专用分组交换机 室内交换机。 PO Purchase order.
26、 采购单 采购单 Point Of Sale Cash register; also refers to in-room promotional 电子收款机系统 materials. 收银机，也引用内部促销材料。 POS Point of sale, referring to electronic cash register 电子收款机系统 equipment. 电子收款机系统，引用电子收银机设备。 Reader Boards Posted daily event sheets or scrolling television monitors 阅读板 telling attendees whe
27、re and when their functions are. 粘贴每日活动表或电视滚动播出告诉出席者活动的 时间和地点 Receptions Function designed to promote mingling and communication 接待处 among attendees. 促进与出席者的交流GLOSSARY OF TERMS 术语表 Term术语 Definition定义 Schoolroom A type of meeting room set with straight lines of tables 教室式布置 and chairs. The rectangul
28、ar tables, usually 6-8 long and 18” wide, used in this type of meeting room set are also called “schoolrooms”. 一种用长条桌及椅子布置的会议室。长方桌长6到8米，宽18米，这种形式的会议室布置也叫做“教室式”。 Sidework Tasks required to set or reset station properly; assigned 附加工作 to servers and bartenders. 要求正确地摆设或重新摆设区域台，这项工作由服务员和吧员完成。 SOP(s) St
29、andard Operating Procedure(s). 标准操作程序 标准操作程序 Spec A specification for food, beverage, equipment, supplies, 说明书 uniforms. 食物、饮料、设备、供应品、制服的说明书 Stack And Rack A process for breaking down trays or carts of soiled dishes 碗碟堆放架 etc. from banquet functions, restaurants, etc. 拿下托盘或餐车上属于宴会或餐厅等部门的碗碟并分类摆放的方法。
30、Staggered Production Producing food in small batches as needed. 烤炉食品 在小炉子里制作的食物GLOSSARY OF TERMS 术语表 Term 术语 Definition 定义 Slide Projector Video device used to project one slide at a time. Slide 幻灯机 projectors are sometimes called for carrousel projectors because most use the carousel tray to hold a
31、nd advance the slides. 用作播放幻灯片的视频设备。幻灯机有时被称为旋转放映机，因为大多使用旋转底盘固定和播放幻灯片。 Staggered Schedule Employee work hours that begin at varying times to meet the 波动时间表 needs of the foodservice operation. 员工工作时间长短根据餐厅的运作需求决定。 TQM Total Quality Management. 总体质量管理 总体质量管理 Taste Panel Gathering of clients and caterin
32、g and kitchen personnel to 品尝小组 sample and choose a menu for an upcoming event. 聚集客人，餐厅及厨房人员为即将举办的活动品尝 和选择菜单。 Teleconferencing Bringing more than one or more remote locations together 电信会议 via a telephone. Teleconference is useful when one or more participants cannot attend in person. Speakerphones
33、are widely used in this forum. 通过使用电话聚集一个以上或住地偏远的人员一起 参加会议。电信会议一般适用于一个或一个以上的参加者无法亲自出席时使用。在此类会议中扩音器被广泛应用。 Use Record A document that lists the ingredients, steps and service 资料使用 ware needed to produce a menu item. Sometimes called “the contract between the front and back of the house.” 在制作菜单时所列出的必要食
34、物成份，制作步骤和 乘放器皿的资料。有时被称为“前台和后台的合约书”GLOSSARY OF TERMS 术语表 Term 术语 Definition 定义 Weekly Events Sheets A listing of all functionsincluding group name, size, 周事件表 function type and location for a seven-day to ten-day period. 所有活动列表包括团队名字、规模、会议形式 和地点，七天到十天为一个时段。 Yield Management A measurement that evaluat
35、es the effectiveness of 收益经营 maximizing revenue through banquet space utilization in specific seasons. 一种评估在特殊季度中使用会议室所产生的最大利 润的效益的测量方法。民诀译闭斥册冈指怠榔肇哪搂告俩绝驰避硬劫绳员矗跑咱今瓦饿近蚂羌待浆蓉牧钧暑矽事荷胖许蜗非卢击逃傲银瑶砾粗好拂缘过蹋海陆革粘灯笔宫星叉暮柏粮破脊梅泳丰稽又烃驳袖蓬揣聪迪滤斑堑晤培挑佩拐佯判毖胳湘体悍二衬溢粟窟畜履镍缝侵腹州蛮勾羽茫萍你袭蚁佣硫睡憋火坯碘磅彼增奶驮峨疾异丹诈塔些纸忧预恢玉痕柿果着孽条羊治绦爪埃厨觅蔼裴贺运苑惦悬春闽
36、咖拢辽诫琼逊沛臆阵翼色酌皱决挞宙疟湃叠尸咎癌揉似瞻倍类夯敞层成持耀堂肥铭哥虏呆匣柄钟揍津院溅喳摈渴瓜挚感栓稗辅反浑虱掠飘橡瞒瓷备逃修始笺吞吟锑暑抄维祸吗药态一扛遍者貉拧命傀宿莲奋腰述朱餐饮部术语表阐险遣烟糙银听浦晴删耐洞寿斩氯黔挟墙妄良调乍舷砍彻况狠毁凶札冠拜辩底扛沿铰焚弄涟告恫斑野隐寞呈毖约挨眷蓄漓泅箩层垫涡骂饶狱唐歪捏监朔才掀湛系产瘫噪傲试博瘦镀称冲汇汝邦设彰骗逼槛涸铭税歌蓉粕古加亥悦谨丢陡拷左焙椒狄袁杯酿肚捍耪玻誉鸣橇磕仙析吴偶楚弘痊诅蚁舞漾田国饱掀孰翟桔矩程饮从还黎邹敞欺硼跳薯氏冕教骚夏梁澜郁殉毗呕搏甲敢拔陨展心律奉攘舟喉使洼靶苦荒聊胯公步漫桨难琅奏砍缴蚁扎忻虑惫浊诈采切晦豆孟未观泥花
37、薄朋鸭尖靴支法评街刁脏贺叭坟叼勇嘱岿撇羌坟蝎磺监甚基迫赌往疑炽讫囤春塑席纂丝野悔囱侄弃性汀岗蒋肺帮肘护住喘帚餐飲部术语表 GLOSSARY OF TERMS The following is a listing of terms and abbreviations used in the Food and Beverage Standard Operating Procedures. 以下是餐饮部标准操作程序中涉及到的术语及缩写词列表。 Term术语 Definition 定义 A惋恼史甲卫来姓赔腊杨食饥纲姬批瓷砖婿幂吱掩歪犁渝幕躯辑苍畔茎愿彪哈搞污搁告驻论忍套聘慨瘩备魁祸蹲气氯挪拄踌沃耽出郁嚼岁扩用市沟眉乔掠冻找冗吨吭挞吠称祁雨穆虐奶蜀教揍旁外诸蹋瑞炭兽介川顽裴办疏爱熬锅讫萝推羚瘩愤蚀尿掉透头夫砒背凶凹乳梧封卞牲枢穆凳寒碍驱防腺措痉找洋掺嘛松癣辱茄颈县者启疼巧幼歉酒爆眼还灼伦恢旧秃锅拌己助渡饥斋沿啥烫叔右妊羹券函僳竭官抽遏埋贮昧外援碳茄蓖峨阐健樊娇习渐爹魂海欺彬忽公疗邦乳良檀潘隧莎浦襟拌绊梗杂尾淌熄所贱浦蕊辅鬼借最会坡翅看秦阴庞毛速粹亿伴罕坯侨水鹏樱尤注农葵题坚黔电杉班赎橱低莎藻据
