1、 获取竞争优势的人力资源管理 Human Resource Management Gaining A Competitive Advantage1人力资源管理导论Introduction to HumanResource Management 本章问题： 什么是人力资源管理以及它在企业管理中的作用？Explain what human resource management is and the role it plays in the management process? 传统的人事管理如何发展到现代人力资源管理？Compare the traditional personnel mana
2、gement and the modern human resource management. 人力资源管理如何赢得竞争优势？How to gain the competitive advantage through HRM?1.1 人是企业最宝贵的资源Human Being Is the Most Important Resource in the World企业的资源包括： 人 财，物，时间，技术，信息 软，活，感性，能动 硬，死，理性，被动1.2 Definition 人力资源：企业内外具有劳动能力人的总和。Human resources the summation of manpow
3、er, including internal and external labor forces of the company. 人力资源管理是指影响企业员工态度，行为和工作绩效的各种政策，实践和制度。Human resource management The policies, practices and systems one needs to impact the aspects of employees, including their manners, behaviors and performances.2 The Trend of HR Management 2.1 The ea
4、rly years 经验管理阶段(industrial revolution) The advent of machine power, mass production, and efficient transportation needs a formal theory to guide managers to running their organizations.2.2 classical management古典管理理论（1900s） Fayol Functions theory including planning, organizing, commanding, coordinat
5、ing, controlling. Weber Bureaucracy a form of organization marked by division of labor, hierarchy and regulations, and impersonal relationships Talor Principles of scientific management.Four principles of management: development a science for each element of an individuals work, which replaces the o
6、ld rule of thumb methods. Scientifically select and then train, teach, and develop the worker. Heartily cooperate with the workers so as to ensure that all work is done in accordance with the principles of the science that has been developed. Divide work and responsibility almost equally between man
7、agement and workers. Management takes over all work for which it is better fitted than the workersTheory X. the set of assumptions which holds that workers cannot be trusted and must be coerced into doing their jobs. Workers have little ambition, dislike work, want to void responsibility and need to
8、 be closely directed to work effectively. 2.3 Hawthorne Studies 霍桑实验(1927-1932) Mayo, Harvard professor. (1932)Hawthorne Studies a series of studies that provided new insights in group norms and behavior. Including four studies: lighting intensities, incentive plan, informal organization, talking.2.
9、4 the human relations movement人际关系运动(1960s1970s) Maslow, Humanistic Psychologist. Hierarchy of human needs: physiological. safety Social esteem self-actualization2.5 Behavior Science Theories行为科学(1960s1970s) A group of psychologists and sociologists who relied on the scientific method for the study of organizational behavior. Vroom, Herzberg, leadership, employee motivation, job design, conflict, organization design.
